Customer Data Specialist
About this role
IXL Learning, developer of personalized learning products used by millions of people globally, is looking for a Customer Data Specialist. This role will support key accounts by providing data-driven insights to optimize IXL's implementation and benefits within schools and districts.
Collaborating with Account Management, you will identify and fulfill the data requirements of our high-priority customers. This involves creating custom reports that effectively communicate IXL's impact on student and school performance. The successful candidate will possess strong data analysis and manipulation skills, attention to detail, organization, and excellent communication.
This position requires you to be in our San Mateo, CA, headquarters office.
WHAT YOU'LL BE DOING
- Build and maintain strong working relationships with Sales, Customer Success, Professional Learning, Research, and Marketing teams to understand reporting needs and prioritize requests effectively
- Translate complex stakeholder requests into accurate, well-structured reports and visualizations that illuminate IXL usage, student growth, and overall progress
- Develop a deep understanding of IXL's databases and proactively identify opportunities to refine and improve processes for data reporting
- Collaborate with Engineering on intricate data requests, escalating and problem-solving effectively to deliver accurate outputs
WHAT WE'RE LOOKING FOR
- Bachelor's degree in mathematics, data analytics, or a related field
- 3+ years of experience in a similar role (e.g., data analyst, data-driven customer success, or marketing analytics)
- Proven analytical skills, including the ability to translate complex data requests into clear reports and visualizations
- Proficiency in Excel or Google Sheets; experience with Python (pandas, numpy, matplotlib) is a plus
- Excellent written and verbal communication, and proven ability to collaborate cross-functionally
- Self-motivated and organized, with the ability to manage a queue of requests independently and make sound decisions aligned with the team and company needs
- Experience managing confidential customer data
The base salary range for this full-time position is $70,000 to $90,000 + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
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