Senior Customer Success Manager

loop· Customer Success
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📍 Chicago, San Francisco, New York

About this role

About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.

This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.

What You’ll Own

  • Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
  • Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales 
  • Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
  • Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
  • Translate data into actionable insights that drive cost savings and operational improvements
  • Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
  • Advocate for customers and influence product direction based on enterprise needs
  • Proactively identify risks, gaps, and opportunities across accounts and drive  action

About You

  • 6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
  • Proven track record owning renewals and driving expansion (clear examples required)
  • Experience managing enterprise and/or global accounts with complex stakeholders
  • Strong executive presence and ability to influence senior leaders
  • Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
  • Analytical and data-driven, with the ability to translate insights into business value
  • Excellent communication skills — clear, concise, and executive-ready
  • Bias for action and comfort operating in ambiguity

Benefits & Perks

  • This role is eligible for Loop’s health insurance, dental insurance, vision insurance, 401(k) plan, paid time off, paid holidays, parental leave, and other company-sponsored benefits.

#LI-LOOP

Frequently Asked Questions

Is the salary disclosed for the Senior Customer Success Manager position at loop?
The salary for this Senior Customer Success Manager role at loop is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Customer Success Manager position at loop located?
This Senior Customer Success Manager role at loop is based in Chicago, San Francisco, New York. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Customer Success Manager at loop belong to?
This Senior Customer Success Manager position is part of the Customer Success department at loop. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Customer Success Manager position at loop?
Click the "Apply Now" button on this page. You will be redirected to loop's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Customer Success Manager job at loop posted?
This Senior Customer Success Manager position at loop was posted on Mar 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Customer Success Manager
loop
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You'll be redirected to loop's official application page on Greenhouse.