Customer Implementation Specialist

knowbe4· Customer Support
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📍 São Paulo, Brazil

About this role

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Customer Implementation Specialist (CIS) is a key member of the KnowBe4 Customer Success team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its KSAT, PhishER, SecurityCoach and Compliance Plus product lines. The CIS will work closely with customers, Customer Success Managers (CSMs), and internal stakeholders to guide clients through the implementation process, ensuring they realize value quickly and effectively from our platform.

Responsibilities:

  • Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
  • Collaborate with CSMs and Sales to understand customer goals and design implementation plans tailored to their needs.
  • Provide hands-on support during platform setup, configuration, and initial training.
  • Act as the primary point of contact for customers during implementation, addressing inquiries and resolving issues promptly.
  • Ensure a smooth handoff from Sales to Customer Success post-sale.
  • Conduct regular check-ins with customers to monitor progress, identify potential roadblocks, and ensure alignment with success milestones.
  • Document implementation steps, create knowledge base articles, and contribute to improving internal processes.
  • Coordinate with technical support for technically complex questions that may arise as part of the onboarding process
  • Proactively identify opportunities to improve the customer onboarding experience.
  • You will also work with KnowBe4’s existing customer base to integrate all products/features to improve the overall customer experience and lead to greater satisfaction and loyalty among customers.

Minimum Qualifications:

  • Associate’s Degree or equivalent work experience and education preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce or other CRM
  • Experience with Microsoft Excel and Word 
  • Experience with Gmail and Google Docs
  • Experience with web Browsers (Chrome, Internet Explorer, etc.) 
  • IT experience/exposure is a plus
  • Prior experience as a Customer Success Manager
  • Strong verbal and written communications 
  • Excellent time management and organization skills 
  • Superior customer service skills 
  • Strong collaborative and team work skills
  • Basic technical understanding of the KnowBe4 platform
  • Ability to work with minimal supervision
  • Ability to build rapport with customers via phone, email and video conferencing

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Frequently Asked Questions

Is the salary disclosed for the Customer Implementation Specialist position at knowbe4?
The salary for this Customer Implementation Specialist role at knowbe4 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Implementation Specialist position at knowbe4 located?
This Customer Implementation Specialist role at knowbe4 is based in São Paulo, Brazil. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Implementation Specialist at knowbe4 belong to?
This Customer Implementation Specialist position is part of the Customer Support department at knowbe4. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Implementation Specialist position at knowbe4?
Click the "Apply Now" button on this page. You will be redirected to knowbe4's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Implementation Specialist job at knowbe4 posted?
This Customer Implementation Specialist position at knowbe4 was posted on May 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Implementation Specialist
knowbe4
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