Senior DevOps Engineer, CX

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we played to win. We set the highest standards and executed beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

NiCE enables organizations to address today's consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world's leading cloud customer experience platform.

The CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, technical excellence, and the adoption of advanced technologies at a scale.

We are looking for a Senior DevOps Engineer to join our CSA Infrastructure team. In this role, you will own and evolve the CI/CD pipelines, cloud infrastructure, observability, and operational excellence of our analytics and AI services, working closely with development, QA, security, and product teams.

How will you make an impact?

• Design, operate, and evolve cloud infrastructure on AWS, ensuring high availability, security, scalability, and cost efficiency
• Drive Infrastructure-as-Code quality and consistency across multiple environments (dev, test, staging, production) and services
• Own and improve CI/CD pipelines end-to-end — from source control to automated build, test, security scanning, quality gates, and multi-environment deployment
• Lead troubleshooting of complex production issues and drive root-cause analysis, feeding learnings back into runbooks and automation
• Build and improve observability — dashboards, metrics, alerting, log aggregation, and SLO/SLI definitions for production services
• Champion security and compliance — least-privilege access, secrets management, encryption, vulnerability remediation, and multi-tenant isolation
• Manage release processes, environment promotion, and cross-service dependency tracking
• Drive cost optimization and FinOps practices across cloud workloads
• Mentor engineers on cloud and DevOps practices, and influence architecture and best practices across teams
• Continuously evaluate and adopt new tools, technologies, and AI-driven automation to improve developer experience, reliability, and deployment velocity

Have you got what it takes?

• BSc in Computer Science, Computer Engineering, Software Engineering, or equivalent practical experience
• 5+ years of hands-on experience as a DevOps Engineer or in a similar role
• Strong expertise with AWS services — compute (Lambda, ECS/Fargate, EC2), storage (S3), networking (VPC, API Gateway, Route53), data services, IAM, KMS, CloudWatch, and Secrets Manager (Azure experience is an advantage)
• Strong programming and scripting skills in Python — production experience writing automation, tooling, and Infrastructure-as-Code, not just consuming libraries
• Extensive experience with Infrastructure as Code — AWS CDK, CloudFormation, or Terraform; comfortable with multi-account / multi-region deployments
• Strong experience designing and operating CI/CD platforms — Jenkins, GitHub Actions, or similar; Groovy scripting is a plus
• Hands-on with containers and Docker — authoring efficient multi-stage Dockerfiles, image scanning, and registry hygiene
• Solid understanding of cloud-native architectures, serverless workloads, and distributed systems
• Hands-on experience with monitoring, logging, alerting, and observability platforms — CloudWatch, Grafana, Prometheus, or equivalent
• Solid Linux experience — system troubleshooting, performance tuning, and operational best practices
• Strong understanding of security, encryption, and compliance — IAM policy authoring, key management, secrets handling, and tenant isolation patterns
• Familiarity with code quality and security tooling in CI pipelines — SonarQube, Black Duck, or equivalent
• Experience supporting both managed services and microservice-based applications in production

You will have an advantage if you also have:

• Experience operating cloud-based data and analytics workloads — data lakes, query engines, streaming pipelines, or data warehouses
• Working knowledge of .NET / C# or other compiled-language runtimes (enough to read service code, debug build failures, and triage test failures)
• Familiarity with Kubernetes / EKS, Helm, or Ansible
• Experience with mutation testing, code coverage gates, and other advanced quality practices
• AWS or Kubernetes certifications (e.g., AWS Certified DevOps Engineer, CKA)
• Exposure to multi-tenant SaaS platforms or contact-center / customer-experience products
• Strong ownership mindset with end-to-end responsibility
• Natural collaborator and mentor with excellent communication skills
• Ability to influence architecture and best practices across teams
• Proactive, self-driven, and comfortable operating in ambiguity
• Global mindset and fluent communication in English

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10846

Reporting into: Tech Manager Role

Type: Individual Contributor