Senior Software Engineer

So, what’s the role all about?

As a Senior Software Engineer, you will be at the heart of building NICE’s next‑generation Workforce Management platform - an advanced cloud‑native solution enhanced with intelligent, AI‑powered capabilities.

In this role, you will build full‑stack features, orchestrate AI agents to accelerate engineering workflows, and deliver innovative AI‑driven features directly to customers.
You’ll work in a fast‑paced, agentic environment where experimentation, ownership, and initiative are not just encouraged—they’re expected.

If you excel as an engineer, exploring the boundaries of AI‑assisted development, and want to influence the future of how engineering teams work with autonomous agents, this role is tailor‑made for you.

How will you make an impact?  

• Drive engineering excellence through AI‑augmented workflows and agentic development patterns.
• Develop end to end cloud features on top of AWS.

• Optimizing components for maximum performance.
• Ensure high-quality deliverables and efficient project execution and continuous improvement.
• Lead features design and implementations.
  advise on tech. selection, show initiative in driving technical direction and team collaboration.
• Demonstrate strategic thinking and a long-term vision for scalable solutions.
• Champion continuous improvement and high‑velocity delivery in an innovative, fast‑moving environment

Have you got what it takes?

• Computer Science B.Sc./BE/Beng with GPA of at least 85
• At least 5 years of software engineering experience
• AI‑augmented development, including MCP servers
• Good understanding of OOP and OOD concepts
• Self-motivated, accountable, quick learner and team player
• Excellent interpersonal and communication skills
• Be open to taking on increasing responsibilities with the goal of role evolving
• Fluent English

You will have an advantage if you also have:

• Implemented AI/LLM agentic systems
• Prior leadership experience (Scrum Master, Team Lead)
• Engineering experience in both BackEnd/FrontEnd

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10962
Reporting to: Group Lead, Engineering, CXone WFM
Role Type: IC

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