Institutional Sales Manager

okx· Global Institutions
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📍 EMEA

About this role

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand for hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of blockchain to users around the world through leading products including OKX, OKX Wallet, OKLink, and more.
 

About the Role

As part of the Institutional Relationship Management team, you will serve as the primary point of contact for our institutional partners. Your mission is to cultivate long-term relationships, drive revenue growth through proactive sales and strategic engagement, and ensure a seamless operational experience for institutional clients.
This role sits at the intersection of institutional sales, client relationship management, and product collaboration, acting as a bridge between client needs and internal product capabilities. Performance will be evaluated through a balanced KPI framework focused on growth, new business development, and client service excellence to support sustainable revenue generation and operational quality.
 

What You’ll Be Doing

Business Development & Growth

  • Identify and qualify new institutional leads, managing the full sales cycle from initial outreach through to closing and post-sales client success.
  • Coordinate the end-to-end onboarding process for institutional clients, including verification and account activation.
  • Monitor client activity and trading patterns to identify opportunities for upselling and cross-selling.
  • Develop strategic initiatives to expand institutional client relationships and drive trading activity.

Product & Relationship Management

  • Serve as the dedicated relationship lead for assigned institutional accounts, resolving day-to-day inquiries and operational issues within defined SLAs.
  • Proactively educate clients on new product launches, platform features, and market developments to support optimal platform usage.
  • Analyze client feedback and operational challenges, identifying meaningful signals that can drive product improvements and commercial outcomes.
  • Develop deep expertise in OKX’s product suite, trading infrastructure, and risk framework to provide informed guidance to institutional clients.
  • Manage dedicated client communication channels (Slack, Telegram, WhatsApp, WeChat) and coordinate with internal teams including Product, API, Legal, and Compliance to deliver solutions and improvements.
  • Advocate internally for initiatives that enhance client experience, increase trading activity, and support long-term client retention.

Compliance & Governance

  • Ensure all client engagements strictly adhere to company policies, Terms of Service, and local regulatory requirements.
  • Support due diligence processes including DDQs, partnership agreements, and audit requests in collaboration with Legal and Compliance teams.
  • Maintain high standards of documentation, operational transparency, and regulatory alignment.
 

What We Look For In You

Requirements

  • Bachelor’s degree in Business, Finance, Economics, or a related field.
  • 5+ years of experience in institutional sales, relationship management, or business development within crypto, fintech, or financial markets.
  • Strong understanding of digital asset trading products, institutional client workflows, and exchange infrastructure.
  • Proven experience managing institutional or high-value client relationships.
  • Excellent communication and stakeholder management skills.
  • Strong analytical mindset with the ability to identify commercial opportunities from client insights.
  • Ability to work cross-functionally with product, engineering, compliance, and legal teams in a fast-paced environment.
  • Experience working with institutional crypto clients such as funds, market makers, trading firms, or fintech platforms.

Nice to Have

  • Familiarity with APIs, trading infrastructure, and liquidity solutions.
  • Background in regulated financial markets or digital asset platforms.
  • Strong understanding of the global crypto ecosystem and institutional market dynamics.
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Frequently Asked Questions

Is the salary disclosed for the Institutional Sales Manager position at okx?
The salary for this Institutional Sales Manager role at okx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Institutional Sales Manager position at okx located?
This Institutional Sales Manager role at okx is based in EMEA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Institutional Sales Manager at okx belong to?
This Institutional Sales Manager position is part of the Global Institutions department at okx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Institutional Sales Manager position at okx?
Click the "Apply Now" button on this page. You will be redirected to okx's official application portal hosted on greenhouse where you can submit your application directly.
When was the Institutional Sales Manager job at okx posted?
This Institutional Sales Manager position at okx was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Institutional Sales Manager
okx
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