Product Director, Trust & Experience
okx· Product Management
About this role
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As the Product Manager in Compliance Product, you will own and enhance OKX's compliance systems, with a primary focus on building trust and enhancing user experience. You will own and improve high-impact user journeys that sit at the intersection of compliance, trust, and business growth.This role is focused on reducing friction in critical flows such as onboarding, identity verification, and account access, helping users get started quickly while ensuring we meet essential regulatory and risk requirements.
You’ll work closely with cross-functional teams across Product, Design, Engineering, Compliance and operations team to design thoughtful, scalable experiences that are intuitive for users and operationally sound for the business. The ideal candidate should possess strong Product Management skills, excellent problem-solving abilities and good user empathy. If you are an entrepreneurial product leader who thrives in a fast-paced environment and is passionate about driving innovation in compliance, this role will be a great fit for you.
What You’ll Be Doing:
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Own end-to-end product strategy and roadmap for user onboarding and verification flows, driving measurable improvements in conversion, user satisfaction, and operational efficiency.
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Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.
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Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions.
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Use data, research, and experimentation to make informed product decisions and prioritize improvements.
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Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations.
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Design and deliver product solutions that are audit-ready, transparent, and scalable
What We Look For In You:
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5+ years of product management experience, preferably in a fintech, platform, or highly regulated environment.
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Strong product intuition with a user-first mindset; you’ve designed seamless experiences in complex ecosystems.
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Strong analytical skills and data-driven mindset, with the ability to identify user friction points
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Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance.
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Ability to translate abstract requirements into elegant, actionable product solutions.
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Comfortable working across cross-functional teams and balancing competing priorities.
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Excellent written and verbal communication skills, particularly in navigating technical and regulatory discussions.
- Familiarity with global regulatory frameworks or data privacy requirements.
- Experience with A/B testing, funnel optimization, and experimentation frameworks.
- Fluent in English and Mandarin.
Perks & Benefits:
- Competitive total compensation
- Comprehensive insurance coverage for employees and their dependants
- More that we love to tell you along the process!
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Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Frequently Asked Questions
Is the salary disclosed for the Product Director, Trust & Experience position at okx?
The salary for this Product Director, Trust & Experience role at okx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product Director, Trust & Experience position at okx located?
This Product Director, Trust & Experience role at okx is based in Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Product Director, Trust & Experience at okx belong to?
This Product Director, Trust & Experience position is part of the Product Management department at okx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Director, Trust & Experience position at okx?
Click the "Apply Now" button on this page. You will be redirected to okx's official application portal hosted on greenhouse where you can submit your application directly.
When was the Product Director, Trust & Experience job at okx posted?
This Product Director, Trust & Experience position at okx was posted on May 15, 2025. Apply as soon as possible — early applications are often reviewed first.
Product Director, Trust & Experience
okx
You'll be redirected to okx's official application page on Greenhouse.