Retention Representative

myheritage· Sales
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📍 Tel Aviv

About this role

Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.

As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.

What you bring

You’ll thrive at MyHeritage if you’re:

  • A fluent English speaker, additional languages are an advantage
  • Experienced in sales or retention (telemarketing experience is a plus)
  • A fast learner and problem-solver
  • Motivated, independent, and proactive

What we offer

At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have: 

  • High salaries
  • A comprehensive benefits package
  • Flexibility in shifts
  • A fun, young working atmosphere

 

About MyHeritage

MyHeritage is the world’s leading platform for family history discovery. We empower millions of people to uncover their heritage, enrich their lives, and connect with their roots. With innovative tools, billions of historical records, an affordable at-home DNA test, and AI-powered features, we create meaningful discovery experiences for users in 42 languages. Privacy is our priority, and our platform is trusted by tens of millions worldwide. Learn more at www.myheritage.com and see what it’s like to work with us on Glassdoor.

Benefits at MyHeritage Tel Aviv

Our employees enjoy a range of benefits to enhance work-life balance and well-being:

  • Hybrid work model with flexible working hours
  • Modern, beautiful office in Tel Aviv
  • On-site gym and pilates classes
  • Dog-friendly office
  • Well-stocked kitchens

Please send your application in English.

#LI-Hybrid

Frequently Asked Questions

Is the salary disclosed for the Retention Representative position at myheritage?
The salary for this Retention Representative role at myheritage is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Retention Representative position at myheritage located?
This Retention Representative role at myheritage is based in Tel Aviv. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Retention Representative at myheritage belong to?
This Retention Representative position is part of the Sales department at myheritage. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Retention Representative position at myheritage?
Click the "Apply Now" button on this page. You will be redirected to myheritage's official application portal hosted on greenhouse where you can submit your application directly.
When was the Retention Representative job at myheritage posted?
This Retention Representative position at myheritage was posted on May 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Retention Representative
myheritage
Apply for this role ↗

You'll be redirected to myheritage's official application page on Greenhouse.