Vendor Operations Specialist
About this role
Get to know The Pokémon Company International
The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.
Learn more online at corporate.pokemon.com and pokemon.com.
Get to know the role
- Job Title: Vendor Operations Specialist
- Job Summary: The Vendor Operations Specialist directs the delivery of enterprise-level support and service activities for company products and services. This role is critical to scaling operations, enhancing service quality, and ensuring seamless communication as the Pokémon Center business continues to grow.
- FLSA Classification (US Only): Exempt
- People Manager: No
What you’ll do
- Maintain and monitor all upfront and scatter deals in the order management system to ensure accurate and timely delivery.
- Serve as the primary point of contact for internal teams and external partners, ensuring seamless communication, strategic alignment, and responsive account support.
- Develop a strong understanding of company products and services to craft effective solutions and enhance customer experience.
- Build and maintain strong relationships with agency partners, vendors, and internal stakeholders to support business continuity and growth.
- Develop and implement support delivery strategies, escalation procedures, and training programs to improve service quality and operational efficiency.
- Identify and execute opportunities for process improvements, cost reduction, and customer value enhancement across support functions.
- Monitor and report on account health, communication effectiveness, and business performance metrics to ensure long-term success.
- Advocate for external partners within the organization, ensuring their needs are represented and aligned with internal priorities.
What you’ll bring
- Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
- Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
- Account management experience supporting supply chain/logistics or service operations.
- Experience using ERPs (Oracle Cloud, SAP, etc.).
- Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
- Proficient in Microsoft Office and Excel.
- Ability to travel up to 4 times per year domestically.
Base Salary Range: For this role, new hires generally start between $85,000.00 - $113,000.00 per year. The full range is $85,000.00 - $153,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.
#LI-JL1 #LI-Hybrid
How you’ll be successful
- Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
- Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
- Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
- Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
- Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
- Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.
What to expect
- An innovative culture driven by impact, delivering meaningful outcomes.
- Company events that celebrate the spirit of Pokémon.
- Competitive cash-based compensation programs.
- 100% employer-paid healthcare premiums for you.
- Generous paid family leave.
- Employer-paid life insurance.
- Employer-paid long and short-term income protection insurance.
- US Employees: 401k Employer Matching.
- UK/IRE/MX Employees: Pension Employer Contributions.
- Fitness reimbursement.
- Commuter benefit.
- LinkedIn learning.
- Comprehensive relocation package for certain roles.
- Hybrid work environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.
The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.
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