Customer Success Manager - Database
pingcap· Customer Success
About this role
Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today’s database problems. Cost, scale, downtime, and complexity. With a distributed SQL architecture that is already battle-tested at enterprise scale. And now we help those same companies future-proof for innovating with AI, by giving them one unified foundation for transactional state, vector context, real-time analytics, and safe agent operations. In a world where AI agents need to work on fresh data, act safely, and scale economically, TiDB is not another database add-on. It is the highway system for agentic workloads. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (40,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.
Responsibilities:
- Own the full customer lifecycle: onboarding, adoption, renewal, expansion
- Monitor cluster health and usage trends; proactively identify scaling, optimization, and churn risks
- Understand customer data architecture and business scenarios; recommend optimal solutions
- Coordinate with technical support and engineering to resolve complex issues
- Drive upsell opportunities (higher tiers, additional clusters, new product lines)
- Collect product feedback to influence roadmap; build customer references and case studies
Requirements:
- 3+ years in customer success or technical account management for database/cloud infrastructure
- Solid understanding of database fundamentals (SQL, indexing, replication, slow queries, performance metrics)
- Comfortable engaging DBAs, architects, and CTO-level stakeholders
- Data-driven mindset; proficient with CRM tools
Nice to Have
- Hands-on experience with TiDB / MySQL / PostgreSQL or similar
- Cloud platform experience (AWS/GCP/Azure)
We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager - Database position at pingcap?
The salary for this Customer Success Manager - Database role at pingcap is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager - Database position at pingcap located?
This Customer Success Manager - Database role at pingcap is based in Hybrid - Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Manager - Database at pingcap belong to?
This Customer Success Manager - Database position is part of the Customer Success department at pingcap. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager - Database position at pingcap?
Click the "Apply Now" button on this page. You will be redirected to pingcap's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Success Manager - Database job at pingcap posted?
This Customer Success Manager - Database position at pingcap was posted on Apr 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager - Database
pingcap
You'll be redirected to pingcap's official application page on Greenhouse.