Technical Support Engineer - Tokyo

pingcap· Technical Service
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📍 Hybrid - Tokyo

About this role

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today’s database problems. Cost, scale, downtime, and complexity. With a distributed SQL architecture that is already battle-tested at enterprise scale. And now we help those same companies future-proof for innovating with AI, by giving them one unified foundation for transactional state, vector context, real-time analytics, and safe agent operations. In a world where AI agents need to work on fresh data, act safely, and scale economically, TiDB is not another database add-on. It is the highway system for agentic workloads. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (40,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

ポジション概要

当社の Technical Support Engineer（TSE）は、エンタープライズのお客様が安心して TiDB をご利用いただけるよう、製品の安定稼働・性能最適化・障害対応を中心に幅広い技術支援を行うポジションです。
データベースや分散システムに関する高度な知識を活かし、技術的な課題解決から運用改善の提案、社内外との連携まで、一貫してお客様の成功を支えていただきます。

業務内容

  • TiDB および関連コンポーネントの技術問い合わせ対応、性能問題・障害の調査／分析／解決
  • 重大インシデントの復旧支援および RCA の実施、発生傾向の整理とプロダクト改善へのフィードバック
  • TiDB クラスタのセットアップ、設定変更、アップグレードなどの導入・運用支援
  • お客様環境に応じたアーキテクチャの提案や最適化、既存システムとの連携サポート
  • インストール手順・設定ガイドなどの技術ドキュメント作成、ナレッジベースの拡充
  • PoCフェーズのプリセールス技術支援、技術側との密な連携を通じたサポート品質向上
  • 技術レビューや顧客定例会への参加による継続的な顧客関係構築

必須条件

  • データベース技術サポート、SRE、運用保守などの経験（3年以上）
  • MySQL／Oracle など RDBMS の運用・管理経験
  • Linux／Unix の実務経験および基礎的なOS知識
  • データベースアーキテクチャ、性能チューニング、障害対応への理解

歓迎条件

  • NoSQL／NewSQL、分散システムに関する知識・経験
  • Kubernetes などコンテナ関連技術の経験
  • エンタープライズ顧客向けサポートの経験
  • 英語での読み書きスキル（尚可）

雇用条件

  • 勤務地：東京オフィス
  • 年収：700万円〜1500万円以上（経験・能力を考慮の上、優遇）
  • リモートワーク可、フルフレックスタイム（コアタイムなし）
  • 正社員（試用期間3ヶ月）
  • 休暇：完全週休二日制（土・日）、祝日、年末年始、有給休暇 、夏季休暇、リフレッシュ休暇　
  • 退職金制度：企業型確定拠出年金（DC）
  • オフィス内ドリンク、スナック、コーヒー、朝食・ランチ無料提供
  • ワクチン接種補助

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.

Frequently Asked Questions

Is the salary disclosed for the Technical Support Engineer - Tokyo position at pingcap?
The salary for this Technical Support Engineer - Tokyo role at pingcap is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Engineer - Tokyo position at pingcap located?
This Technical Support Engineer - Tokyo role at pingcap is based in Hybrid - Tokyo. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Technical Support Engineer - Tokyo at pingcap belong to?
This Technical Support Engineer - Tokyo position is part of the Technical Service department at pingcap. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Engineer - Tokyo position at pingcap?
Click the "Apply Now" button on this page. You will be redirected to pingcap's official application portal hosted on greenhouse where you can submit your application directly.
When was the Technical Support Engineer - Tokyo job at pingcap posted?
This Technical Support Engineer - Tokyo position at pingcap was posted on Jan 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Engineer - Tokyo
pingcap
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