Store Advisor, South Congress

onrunning· On Store Austin South Congress
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📍 Austin

About this role

In Short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation. 

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity.  Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your Mission

  • Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
  • Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
  • Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
  • Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
  • Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
  • The Team Spirit: Foster a collaborative and positive team environment.
  • The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
  • The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
  • The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your Story

  • You have 1+ years of relevant experience in retail or customer service
  • You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
  • You possess organizational skills and attention to detail
  • Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
  • Ability to work weekends, evenings and holidays as needed

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Frequently Asked Questions

Is the salary disclosed for the Store Advisor, South Congress position at onrunning?
The salary for this Store Advisor, South Congress role at onrunning is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Store Advisor, South Congress position at onrunning located?
This Store Advisor, South Congress role at onrunning is based in Austin. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Store Advisor, South Congress at onrunning belong to?
This Store Advisor, South Congress position is part of the On Store Austin South Congress department at onrunning. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Store Advisor, South Congress position at onrunning?
Click the "Apply Now" button on this page. You will be redirected to onrunning's official application portal hosted on greenhouse where you can submit your application directly.
When was the Store Advisor, South Congress job at onrunning posted?
This Store Advisor, South Congress position at onrunning was posted on Feb 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Store Advisor, South Congress
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