Store Advisor, Stanford Shopping Center

onrunning· On Store Palo Alto Stanford
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📍 Palo Alto

About this role

In Short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation. 

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity.  Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your Mission

  • Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
  • Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
  • Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
  • Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
  • Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
  • Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
  • The Team Spirit: Foster a collaborative and positive team environment.
  • The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
  • The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
  • The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your Story

  • You have 1+ years of relevant experience in retail or in a customer service-related field
  • You have an understanding of service excellence, with the ability to engage our fans, address  their needs, and provide effective solutions
  • You possess organizational skills and attention to detail
  • Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
  • Ability to work weekends, evenings and holidays as needed

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.

Frequently Asked Questions

Is the salary disclosed for the Store Advisor, Stanford Shopping Center position at onrunning?
The salary for this Store Advisor, Stanford Shopping Center role at onrunning is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Store Advisor, Stanford Shopping Center position at onrunning located?
This Store Advisor, Stanford Shopping Center role at onrunning is based in Palo Alto. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Store Advisor, Stanford Shopping Center at onrunning belong to?
This Store Advisor, Stanford Shopping Center position is part of the On Store Palo Alto Stanford department at onrunning. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Store Advisor, Stanford Shopping Center position at onrunning?
Click the "Apply Now" button on this page. You will be redirected to onrunning's official application portal hosted on greenhouse where you can submit your application directly.
When was the Store Advisor, Stanford Shopping Center job at onrunning posted?
This Store Advisor, Stanford Shopping Center position at onrunning was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Store Advisor, Stanford Shopping Center
onrunning
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