Customer Support Representative

higgsfieldai· Y Team
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📍 AlmatyFullTime

About this role

Why work at Higgsfield AI?

Higgsfield AI is the fastest-growing GenAI platform in the world — #1 in Video AI in the U.S. and top globally by growth.

We raised a $130M Series A — and we’re only getting started. This is your chance to join early, when the team is small but mighty, and help build the next GenAI decacorn.

Who we are looking for

Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:

  • High IQ, energy, and agency.

  • Extreme autonomy and ownership.

  • The ability to move fast, experiment constantly, and learn even faster.

  • Resilience under pressure and readiness for an always-on environment.

  • A balance of empathy, judgment, and community intuition.

  • The drive to raise the standard for the entire team, not just yourself.

What you will work on

  • Responding to user questions quickly, clearly, and accurately.

  • Solving product-related issues and guiding users through steps with clarity and empathy.

  • Identifying bugs, unusual cases, or refund requests and escalating them via workflows.

  • Following internal policies and using automation tools to keep response times fast.

  • Maintaining a professional, friendly, and helpful tone in every interaction.

Your must haves

  • Excellent written English (C1).

  • Experience in customer support, moderation, or live chat (1+ year must-have).

  • Strong communication skills and ability to stay calm under pressure.

  • Fast learner: you can quickly understand new tools, products, and workflows.

  • Attention to detail and reliability in handling multiple conversations at once.

  • A-player mindset: ownership, consistency, and a desire to make users happy.

Nice to haves

  • Experience in tech, SaaS, or AI-related products.

  • Familiarity with Zendesk, Intercom, or other support systems.

  • Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).

  • Previous work in a startup or high-speed environment.

The deal

  • Shift schedule 2/2.

  • Competitive salary in USD.

  • Preferably on-site in Almaty (remote possible).

  • Full-time position, part of a world-class team.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Representative position at higgsfieldai?
The salary for this Customer Support Representative role at higgsfieldai is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative position at higgsfieldai located?
This Customer Support Representative role at higgsfieldai is based in Almaty. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Representative role at higgsfieldai full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Support Representative role in the Y Team department at higgsfieldai.
Which team or department does the Customer Support Representative at higgsfieldai belong to?
This Customer Support Representative position is part of the Y Team department at higgsfieldai. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative position at higgsfieldai?
Click the "Apply Now" button on this page. You will be redirected to higgsfieldai's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Support Representative job at higgsfieldai posted?
This Customer Support Representative position at higgsfieldai was posted on Apr 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
higgsfieldai
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