Client Business Manager
About this role
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We're looking for a motivated self-starter who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations.
Full time | Hybrid | Seoul
What you’ll do:
- Manage Payoneer’s Enterprise client relationships at the senior level through understanding clients’ business, payment needs & flows, growth opportunities.
- Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. Social streaming, eCommerce, freelancing, content distribution, and others).
- Develop and drive the overall long-term strategy for accounts, aligned to client business objectives, while prioritizing cross and up sell opportunities.
- Negotiate commercial & contractual terms, and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives.
- Conduct regular business reviews with clients to establish growth goals, and track performance against jointly agreed objectives.
- Take ownership of client health by demonstrating accountability, adaptability, and problem-solving skills, ensuring that clients receive optimal support and service.
- Leverage market, competitive, and proprietary data to inform decision-making, providing a comprehensive view of the client’s status and future opportunities.
- Actively participate in internal review forums, presenting account plans for approval and soliciting support from management and other key business stakeholders.
- Identify potential new product and service opportunities, providing strategic input to product and R&D teams to enhance offerings with a long-term focus.
- Effectively communicate Payoneer’s value proposition during account review processes, prioritizing initiatives that align with client and company goals.
What we’re looking for:
- Bachelor’s degree or above, overseas education background preferred.
- 8+ years of experience in a client facing role in high growth technology firms, ecommerce/payments firm, fintech space or in a financial institution
- Ability to work with global cross teams, including sales/bd, finance, marketing, risk, customer care, legal, product, professional services, and compliance
- Expert communicator who is motivated to own all aspects of the client relationship and be the client’s advocate within Payoneer
- Excellent phone manner and presentation skills and able to productively facilitate meetings with up to 20 participants
- Able to travel to clients on frequent basis
- Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals
- Excellent written and verbal skill in both Korea, English and Japanese/ Mandarin
#LI-SL3
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
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