Customer Success Manager - SMB
About this role
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Customer Success Manager - SMB
Role summary - This role focuses on managing SMB customer relationships, increasing product adoption, and identifying upsell and cross-sell opportunities. You will partner closely with clients to deliver tailored solutions and maximize long-term value, while contributing to revenue growth and market expansion.
Location: Shenzhen/Guangzhou, China
On-site
Full-time
What you’ll do
- Oversee and manage existing client relationships while proactively building long‑term partnerships. Through strong client engagement, identify business opportunities and collaboratively develop value propositions that drive retention, up‑selling, and cross‑selling.
- Maintain a solid understanding of client profiles and business dynamics, stay responsive to changes in client needs, and effectively leverage internal and external resources to deliver tailored solutions that maximize long‑term client value.
- Maintain and exceed revenue and upselling targets from our direct business.
- Maintain accurate and up‑to‑date records of all customer activities within the CRM platform.
- Develop and document business success stories and client case studies.
- Review existing processes and proactively propose improvements to drive client growth and market penetration.
Who you are
- Bachelor’s degree with 3–5 years of relevant experience in cross‑border e‑commerce, account management, business development, or related fields.
- Native Mandarin with strong English written and verbal communication skills.
- Proven ability to manage client relationships, develop business cases, and conduct financial analysis to assess and forecast business impact.
- Strong learning agility with the ability to understand industry trends, see the big picture, and translate key business drivers into profitable growth.
- Data‑driven and highly organized, with strong analytical reasoning, attention to detail, sound decision‑making skills, and the ability to perform well under pressure.
Not a must but a great advantage
- Experience using salesforce.com or a similar CRM system
- Experience in the Payments and Banking industry
- Experience with direct sales for small businesses engaged in cross-border trade
- Experience with digital marketing, affiliate marketing, social media
- Experience with data analytics & BI tools
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
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