Customer Success Manager

layerzerolabs· Business Development
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📍 VANCOUVER, BC OR NEW YORK CITY

About this role

LayerZero

The Future is Omnichain.

Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities. With LayerZero's simple, generic messaging protocol, builders will develop cross-chain dApps designed to unify the power of individual blockchains.

We are funded by the best investors in the world including:

a16z, Sequoia, PayPal, Binance Ventures, Coinbase Ventures, Uniswap Labs, Circle Ventures, Delphi Digital, and many more.

 

ABOUT THE ROLE

LayerZero is looking for an experienced customer-facing professional to manage and grow our relationships with a variety of customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships (cross-selling/up-selling, increasing product utilization, senior stakeholder management). In this role, you will focus on managing a portfolio of LayerZero customer accounts, primarily chains and mid-level accounts. 

Our team leaves egos at the door, works hard, has big ambitions, and is passionate about building the infrastructure operability layer of tomorrow. We expect the same from you. 

The working environment is fast pace with plenty of ambiguity, change, and odd hours. You have to be okay with that as we continue to grow and mature as an organization. 

 

WHAT YOU’LL DO

  • Account Strategy: 
    • Develop tailored strategies for each account to drive growth, adoption, and usage of LayerZero’s products
  • Onboarding and Education:
    • Lead the onboarding process for users, providing guidance on navigating the LayerZero offerings
    • Develop and deliver educational resources, workshops, and materials tailored to the intricacies of our protocol and the broader industry
  • User Engagement and Relationship Building:
    • Proactively engage with users to understand their goals, challenges, and objectives in the context of interoperability infrastructure
    • Build and nurture relationships with key stakeholders in the industry, becoming a trusted advisor to our users
  • Product Adoption:
    • Collaborate with our users to identify opportunities for increased adoption of LayerZero offerings
    • Facilitate training sessions and provide hands-on support to empower users in navigating and utilizing LayerZero
  • Health Monitoring:
    • Monitor and analyze user engagement metrics specific to assess account health
    • Proactively identify and address potential challenges unique to the interoperability landscape, collaborating with the product team for solutions
  • Issue Resolution and Advocacy:
    • Serve as the primary point of contact for users, addressing inquiries, issues, and concerns related to implementation of LayerZero offerings
    • Advocate for user needs within the organization and collaborate with the development team to enhance the user experience
  • Community Engagement:
    • Actively participate in Web3 and blockchain communities to stay informed about industry trends, emerging technologies, and user sentiments
    • Represent the company in community forums and events, fostering a sense of belonging and connection

 

ABOUT YOU

  • 2-5 years of business development and/or account management experience
  • A good understanding of the Web3 industry
  • Technical expertise is a plus
  • You're a natural problem solver who is highly organized and can juggle multiple tasks at once
  • You have a solid understanding of business development operations, including deal tracking, pipeline management and forecasting
  • You have excellent communication and interpersonal skills, and you enjoy working across different teams
  • You're proactive, take initiative, and thrive in fast-paced, ever-changing environments
  • You're comfortable with a high level of responsibility and are excited about the opportunity to support an executive closely

Equal Opportunity Employer

LayerZero Labs is committed to fostering a diverse and inclusive workplace. LayerZero Labs is an equal opportunity employer and does not discriminate on the basis of race, national origin, religion, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at layerzerolabs?
The salary for this Customer Success Manager role at layerzerolabs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at layerzerolabs located?
This Customer Success Manager role at layerzerolabs is based in VANCOUVER, BC OR NEW YORK CITY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Manager at layerzerolabs belong to?
This Customer Success Manager position is part of the Business Development department at layerzerolabs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at layerzerolabs?
Click the "Apply Now" button on this page. You will be redirected to layerzerolabs's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Success Manager job at layerzerolabs posted?
This Customer Success Manager position at layerzerolabs was posted on Jun 1, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
layerzerolabs
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