IT Operations Engineer – Application Support

JOB TITLE

IT Operations Engineer, Application Support

A CAREER WITH POINT72’S TECHNOLOGY TEAM

As Point72 reimagines the future of investing, our Technology group is constantly enhancing the firm’s IT infrastructure, keeping us at the forefront of a rapidly evolving technology landscape. We are a global team of technologists who experiment, innovate, and leverage open-source and AI-driven solutions while embracing enterprise agile methodologies. We strongly encourage continuous learning and professional development, enabling you to contribute innovative ideas while advancing your own technical expertise.

WHAT YOU’LL DO   

You will be part of the Technology Support team providing Level 2 application and platform support for the firm’s Research and Equity Trading technology platforms.

• Provide day-to-day Level 2 support for critical Research and Trading applications
• Manage and support production platforms, ensuring high availability and performance
• Handle software upgrades, releases, and production deployments
• Perform hands-on troubleshooting of application, database, and infrastructure issues
• Support trading systems during incidents, including root cause analysis, remediation, and stakeholder communication
• Liaise closely with developers, infrastructure teams, other Point72 technology groups, and end users
• Design and implement tools, scripts, dashboards, and reports to improve operational efficiency and system observability
• Participate in incident management, post-incident reviews, and continuous improvement initiatives

What’s REQUIRED

• 3+ years of experience in Application Support or IT Operations, preferably within the financial services industry
• Strong hands-on SQL experience (3+ years), including writing and optimizing queries for troubleshooting and reporting
• Hands-on experience with MongoDB (2+ years), including querying and basic operational support
• Linux fundamentals with at least 1+ year of troubleshooting experience, including process monitoring, log analysis, and basic system commands
• Proven experience supporting Windows-based applications, including installation, configuration, and performance troubleshooting
• Ability to diagnose and resolve issues related to application performance, compatibility, connectivity, and data flows
• Experience with job scheduling tools (e.g., Control-M, Autosys, or similar) is preferred
• A development background (e.g., scripting or programming experience) is a strong advantage and will be highly valued
• Strong problem-solving skills, attention to detail, and the ability to work under pressure in a production environment
• Ability to work effectively in a global team, with flexibility across shifts and time zones
• Commitment to the highest ethical standards 

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Health care benefits
• Maternity, Adoption & related leave policies
• Generous paternity and family care leave policies
• Employee Assistance Program & Mental wellness programs
• Transportation support
• Tuition assistance

About point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.