Senior Product Manager
About this role
Who Are We
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.
Job Summary:
We are looking for a Senior Product Manager (Sr. PM) to own Agents Experience. You will build and scale a new product from 0-1. You will define, build, and optimize journey for Hala agents as they perform operations across multiple streams.
This role is highly cross-functional, working closely with engineering, design, operations, customer experience, compliance, and commercial teams. Ideal candidate has deep experience in B2B SAAS and applications and product suites involving last mile, ops and delivery management. You thrive under pressure, are self driven and ownership obsessed. You can differentiate between noise and signals and have laser focus while dealing with hard deadlines. You can handle multiple/fluid priorities. You excel in ambiguous situations.
Key Responsibilities:
- Own the Agent Experience domain: define the strategy, roadmap and development for "how Hala's Sales Agents sell, onboard and serve Hala's customers".
- Design seamless customer journeys across mobile, internal portals and integrated applications.
- Drive growth through experience: improve acquisition, activation, retention via working closely with sales organization.
- Work closely with compliance & risk to ensure customer journeys are regulatory-compliant but still intuitive.
- Collaborate cross-functionally with design, engineering, and business teams to deliver impactful features on time and at scale.
- Leverage data & research to understand customer pain points, prioritize effectively, and measure impact of product changes.
- Mentor junior PMs and raise the bar of product skillset within Hala.
We believe you will love working at HALA!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
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You'll be redirected to hala's official application page on Greenhouse.