Technical Support Engineer

optimove· Technology Operations
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📍 Brazil

About this role

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn’t just our culture. It’s our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you’re looking for a place where you can do more, be more, come grow with us.

We are looking for a talented and data-driven Technical Support Engineer – an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.

 Responsibilities:
  • Monitor, maintain and support Optimove’s production environment.
  • A key person for integration projects and requests from customers (data and application-oriented).
  • Investigate and debug ETL processes.
  • Conduct data QA and analysis (Snowflake, MsSQL, BigQuery).
  • Perform configuration management.
  • Create robust and scalable processes.
  • Communicate directly with customers to solve technical issues.
Requirements:
  • Experience in a similar customer facing role.
  • Proficient in written and spoken English.
  • Outstanding technical skills.
  • Experience with SQL.
  • Fast learner looking to be exposed to, and to work with, new technologies.
  • Strong interpersonal and communication skills.
  • Team player with self-learning and problem-solving abilities.
  • Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks.
  • You should be able to talk about technology, even with non-technical people in a clear and coherent way.
  • Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements.
  • Technologies fascinate you – you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript).
  • Strong attention to details and ability to effectively articulate technical challenges and solutions. 
Desired:
  • Experience working with enterprise-grade customers.
  • Experience debugging issues in web applications – logs, networking, etc.
  • Experience with monitoring tools (DataDog, Kibana, Elastic).
  • Understanding of networking terminologies and functionality such as DNS, http, ports etc.
  • Experience in SaaS B2b.
 

Frequently Asked Questions

Is the salary disclosed for the Technical Support Engineer position at optimove?
The salary for this Technical Support Engineer role at optimove is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Engineer position at optimove located?
This Technical Support Engineer role at optimove is based in Brazil. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Technical Support Engineer at optimove belong to?
This Technical Support Engineer position is part of the Technology Operations department at optimove. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Engineer position at optimove?
Click the "Apply Now" button on this page. You will be redirected to optimove's official application portal hosted on greenhouse where you can submit your application directly.
When was the Technical Support Engineer job at optimove posted?
This Technical Support Engineer position at optimove was posted on Apr 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Engineer
optimove
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