Customer Onboarding Manager

podium81· Customer Success
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📍 Guatemala, Guatemala

About this role

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Role Overview

As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.

This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.

What You Will Be Doing

  • Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.

  • Lead end-to-end onboarding and implementation for new Podium accounts.

  • Coordinate product setup, integrations, and account configurations.

  • Drive time-to-value by ensuring customers successfully launch and adopt the platform.

  • Conduct tailored onboarding sessions and full-team trainings across customer locations.

  • Proactively manage and resolve onboarding-related escalations.

  • Maintain detailed documentation and project tracking within CRM systems.

  • Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.

What You Should Have

  • Fluent English (written and spoken).

  • 3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.

  • Proven ability to manage multiple projects simultaneously with clear deadlines.

  • Strong client-facing communication skills and executive presence.

  • Experience leading virtual trainings or customer workshops.

  • High attention to detail and strong organizational skills.

  • Analytical mindset with comfort reviewing usage data.

  • Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.

What Will Make You Stand Out

  • Experience with Salesforce, Gainsight, or other customer success tools.

  • Experience working with SMB customers.

  • Experience coordinating integrations or technical implementations.

  • Process improvement or operations mindset.

What You Should Know

  • Onsite role – Zone 10, Guatemala City.

  • Monday–Friday, regular business hours.

  • Success in this role is measured by:

    • On-time implementations

    • Product adoption within first 30–60 days

    • Successful handoff to CSM

    • Customer satisfaction during onboarding

Benefits

  • Competitive Salary - Starting at Q.9,000

  • Law Benefits, Health and Life Insurance

  • 13 paid holidays throughout the year,

Frequently Asked Questions

Is the salary disclosed for the Customer Onboarding Manager position at podium81?
The salary for this Customer Onboarding Manager role at podium81 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Onboarding Manager position at podium81 located?
This Customer Onboarding Manager role at podium81 is based in Guatemala, Guatemala. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Onboarding Manager at podium81 belong to?
This Customer Onboarding Manager position is part of the Customer Success department at podium81. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Onboarding Manager position at podium81?
Click the "Apply Now" button on this page. You will be redirected to podium81's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Onboarding Manager job at podium81 posted?
This Customer Onboarding Manager position at podium81 was posted on Dec 10, 2024. Apply as soon as possible — early applications are often reviewed first.
Customer Onboarding Manager
podium81
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