Engagement Management Lead
About this role
Scale's Generative AI business is continuing to see tremendous growth and expansion. Engagement Managers (EMs) are the combination of externally customer-facing and internally operationally driven. In this role, you will operate at the center of Scale's most strategic customer relationships, serving as both a trusted operator and thought partner to the world's leading AI research teams.
You are the frontline of Scale’s contact with our Gen AI customers, working with and being an advocate for customer data leaders and engineering/operations teams. You have a strong interest in how high-quality data can positively influence Gen AI models. You work towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver.
The ideal candidate builds deep relationships with researchers and customer leads, navigates difficult conversations with confidence, and has a track record of earning new work through the quality of their execution and relationships. They are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.
You will:
- Own a portfolio of complex, strategic projects with full accountability for delivery, quality, customer sentiment, and commercial outcomes
- Build and maintain deep, trust-based relationships with customer researchers and leads, serving as a thought partner throughout the project lifecycle
- Navigate difficult customer conversations around pricing, quality, and delivery expectations with confidence and clarity
- Identify and develop expansion opportunities through close customer engagement and a strong track record of execution
Ideally you'd have:
- 5+ years of work experience, with experience in consulting or as a technical product or program management role
- A proven track record in B2B client-facing roles, including building and expanding relationships and navigating complex customer dynamics
- Ability to understand the ML training lifecycle and discuss use cases meaningfully with technical customers
- A technical background (education or professional experience with CS, Engineering, Economics, Statistics, or another STEM field)
Nice to haves:
- Graduate degree (PhD, MS) or research experience in a STEM field
- Experience at a frontier lab or company developing foundational models, or in a technical role at a high-growth AI company
- Hands-on technical experience working with data or AI/ML models, whether through engineering, research, or a technical product role
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
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