Bilingual Client Technical Support: Mandarin/English

ibkr· Client Services
Apply Now ↗
📍 Vancouver, BC, Canada

About this role

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office / 1 day remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
    • Desktop applications (Windows, macOS, and Linux)
    • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues

Requirements:

  • Bachelor’s degree, preferred if in a technical field.
  • 1+ years in a client-facing support role
  • 1+ years of experience working with Windows and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
  • Experience with financial products and services is a plus.
  • Excellent command of written and spoken English & Mandarin a must

 

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including: 

  • Health, dental, disability and life insurance with 100% premiums covered.
  • Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

The anticipated base salary range for this role is 60,000 CAD to 70,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

Frequently Asked Questions

Is the salary disclosed for the Bilingual Client Technical Support: Mandarin/English position at ibkr?
The salary for this Bilingual Client Technical Support: Mandarin/English role at ibkr is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Client Technical Support: Mandarin/English position at ibkr located?
This Bilingual Client Technical Support: Mandarin/English role at ibkr is based in Vancouver, BC, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Bilingual Client Technical Support: Mandarin/English at ibkr belong to?
This Bilingual Client Technical Support: Mandarin/English position is part of the Client Services department at ibkr. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bilingual Client Technical Support: Mandarin/English position at ibkr?
Click the "Apply Now" button on this page. You will be redirected to ibkr's official application portal hosted on greenhouse where you can submit your application directly.
When was the Bilingual Client Technical Support: Mandarin/English job at ibkr posted?
This Bilingual Client Technical Support: Mandarin/English position at ibkr was posted on Aug 11, 2025. Apply as soon as possible — early applications are often reviewed first.
Bilingual Client Technical Support: Mandarin/English
ibkr
Apply for this role ↗

You'll be redirected to ibkr's official application page on Greenhouse.