Technical Operations Analyst
About this role
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
About your Team:
Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Dublin. To offer the finest online trading experience in the world, Interactive Brokers' TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.
What will be your responsibilities within IBKR:
- Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system.
- Analyse, troubleshoot, escalate and resolve brokerage system operational issues.
- Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams.
- Provide internal 2nd-level technical support to various teams.
- Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures.
- Analyse existing business workflows and participate in developing new process monitoring tools.
- Act as the primary escalation point for all brokerage system technical issues.
- Investigate and triage real time trade issues with internal and external parties.
What required skill’s you need:
- Strong communication skills, and must be fluent in English.
- A Bachelor’s Degree or apprenticeship in a technical discipline
- A working knowledge of general computing and networking concepts.
- Experience working with Linux operating systems and related technologies.
- The ability to analyse and solve problems promptly and accurately in a fast-paced environment.
- Ability to work occasional weekends and day/night shifts.
Preferred Skills:
- Knowledge of the securities and commodities markets.
- Prior experience in retail or institutional trade support
- Experience with Unix / Linux style command line interfaces
- Previous experience with scripting languages (e.g., Shell, Perl, Python)
- Desire to explore and learn new concepts, systems and technologies.
To be successful in this position, you will have the following:
- A strong desire to expand your financial and technical knowledge base.
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication skills.
- Outstanding time management skills.
Company Benefits & Perks
- Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
- Competitive compensation packages including private healthcare, pension, life insurance, income protection, and discretionary annual bonus
- Global Employee Assistance Program
- Cycle to work scheme and Tax Saver commute scheme
- Free lunch for all employees working from the office, up to a value of 14.50 per day
- Education reimbursement and learning opportunities
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