Head of Customer Success

escape· Business Team
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🌍 Remote📍 NYC OfficeFullTime

About this role

Escape is building an AI-powered code-to-cloud security platform, specializing in Attack Surface Management, automated pentesting, and DAST. With 35+ people, offices in NYC & Paris, and an $18M Series A, we are growing our team and seeking our first Head of Customer Success to join the NYC office.

About the Role

We are looking for a technical Customer Success leader to own the success of our customers and manage a small Customer Success team of 2. You’ll work closely with the Product team, Head of Sales, and Engineering to drive adoption, deliver technical onboarding, and ensure our high-value clients get the most from our platform.

Responsibilities

  • Lead and grow the Customer Success team of 2, coaching them on technical onboarding, support, and account management

  • Partner with customers for smooth adoption and technical guidance, sharing best practices

  • Collaborate with Sales, Product, and Engineering to drive customer satisfaction and inform the product roadmap

  • Handle high-touch onboarding, POCs, and complex technical escalations for strategic accounts

Requirements

  • 5+ years in Customer Success or Technical Account Management, with team leadership experience in a high-growth startup

  • Strong technical background (SaaS, software; Python knowledge is a plus)

  • Experience working with technical buyers and technical teams

  • Excellent communication and proactive problem-solving skills

  • Passion for startups and shaping the future of AI-driven security

Why Join Us?

  • Be part of a fast-growing AI security startup

  • Collaborate with an international team and cutting-edge technology

  • Shape the future of code-to-cloud security

Ready to lead a technical Customer Success team at a high-growth AI security company? Apply now and join Escape!

Frequently Asked Questions

Is the salary disclosed for the Head of Customer Success position at escape?
The salary for this Head of Customer Success role at escape is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Head of Customer Success job at escape remote?
Yes, this Head of Customer Success position at escape is remote, with team members based in NYC Office. You can work from home or anywhere in the supported regions.
Is the Head of Customer Success role at escape full-time or part-time?
This is listed as a FullTime position. It is posted as a Head of Customer Success role in the Business Team department at escape.
Which team or department does the Head of Customer Success at escape belong to?
This Head of Customer Success position is part of the Business Team department at escape. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of Customer Success position at escape?
Click the "Apply Now" button on this page. You will be redirected to escape's official application portal hosted on ashby where you can submit your application directly.
When was the Head of Customer Success job at escape posted?
This Head of Customer Success position at escape was posted on Apr 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Head of Customer Success
escape
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