Order Management Senior Analyst

sonicwall· Sales
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📍 Taiwan

About this role

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Responsibilities:
o    Order processing
    Review customer orders to ensure accuracy and compliance.
    Enter orders in accordance with company policy and customer requirements
    Provide customer service to distribution and reseller partners
    Manage order flow through fulfillment and invoicing
o    Cross functional coordination with warehouse, manufacturing, sales, and finance teams.
o    Provide a point of contact for customer inquiries.
o    Process return request (RMAs) and customer credits
o    Maintain documentation of Order Management processes


Skill Requirements:
• Intermediate Excel skills (pivot tables, VLOOKUP, data analysis)
• Proficiency in using ERP order processing systems and CRM tools (e.g., Salesforce)
• Understanding of supply chain and logistics processes
• Ability to collaborate cross-functionally with sales, finance, and other relevant teams
• Knowledge of international trade regulations and compliance
• Time management and ability to prioritize tasks under pressure; self-managing
• Ability to identify and implement process improvements.
Fluent in English (written and verbal)

Education:
• Bachelor’s degree with 3+ years experience; or equivalent work experience preferred.

SonicWall is an equal opportunity employer.  

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

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Frequently Asked Questions

Is the salary disclosed for the Order Management Senior Analyst position at sonicwall?
The salary for this Order Management Senior Analyst role at sonicwall is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Order Management Senior Analyst position at sonicwall located?
This Order Management Senior Analyst role at sonicwall is based in Taiwan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Order Management Senior Analyst at sonicwall belong to?
This Order Management Senior Analyst position is part of the Sales department at sonicwall. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Order Management Senior Analyst position at sonicwall?
Click the "Apply Now" button on this page. You will be redirected to sonicwall's official application portal hosted on greenhouse where you can submit your application directly.
When was the Order Management Senior Analyst job at sonicwall posted?
This Order Management Senior Analyst position at sonicwall was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Order Management Senior Analyst
sonicwall
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