Senior Office Administrator
About this role
About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
The Team:
The Office Management & Workplace Events (OM&WE) team is responsible for creating safe, inspiring, and efficient work environments for Upstarters, while supporting the company’s digital-first strategy through thoughtful in-office experiences and events.
As the Senior Office Administrator at Upstart, you will own the day-to-day operations of our Easton office, ensuring it runs smoothly, feels welcoming, and reflects Upstart’s values. You’ll partner closely with the Columbus OM&WE team, IT, Facilities, and vendors to deliver an exceptional in-office experience for employees and visitors alike.
How you’ll make an impact
- Serve as the primary point of contact for the Easton office, creating a professional, welcoming environment for employees and visitors.
- Oversee daily operations including front desk coverage, employee support, facilities coordination, vendor management, and issue resolution to ensure a safe, efficient, and well-maintained workplace.
- Support a high-volume office environment by effectively prioritizing competing requests and maintaining strong operational consistency throughout the day.
- Manage pantry, catering, and supply programs, ensuring consistent quality and anticipating employee needs.
- Plan and execute onsite logistics for meetings, events, and team gatherings, coordinating setup, teardown, and A/V readiness.
- Respond to office support requests with urgency and accuracy, escalating complex or sensitive issues when needed.
- Maintain office processes and documentation, identifying opportunities to improve efficiency and day-to-day operations over time.
- Partner with the broader Upstart Columbus Office Management team to maintain consistency in service levels and employee experience across offices.
Minimum Qualifications
- 3+ years of experience in office management, workplace operations, administration, hospitality, events, or a related field
- Proven ability to prioritize and execute in a fast-paced, high-volume environment
- Proven ability to stay organized, prioritize workload, and execute tasks with great attention to detail.
- Confident, positive demeanor and ability to communicate professionally across all levels of the organization.
- Experienced knowledge of Google Suite.
Preferred Qualifications
- Experience working in tech or high-growth environments.
- Familiarity with high-traffic office environments, facilities coordination, or vendor management.
- Ability to identify and implement process improvements in office operations.
- Strong interpersonal and problem-solving skills with a focus on service and efficiency.
Position location This role is available in the following locations: Easton, Ohio
In-Office requirements. You will be required to work from the Easton office 5 days per week.
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
What you'll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Income protection benefits, including life insurance and disability coverage for added financial security
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
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