Head of Delivery Japan

shifttechnology· Delivery & Project Management
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📍 Japan - Tokyo

About this role

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.

 

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Learn more at www.shift-technology.com

 

The Head of Delivery in Japan is in charge of the delivery strategy, planning and execution for our Japanese Customer base. They will be responsible for both the successful deployment of our AI tools to our customers, and the transformation of our organization from a startup model to a consistent, scalable scale-up phase, ensuring high quality regardless of individual team skills.

Shift Technology in Japan is proud to count amongst its customers some of the most renowned Japanese companies in Insurance, both on the P&C and Life market, providing a great variety of AI-powered decision making tools, ranging from fraud detection to claim automation.

職務芁件日本 デリバリヌ責任者 (Head of Delivery, Japan)

日本デリバリヌ責任者は、日本垂堎における顧客ぞの䟡倀提䟛を最倧化するため、デリバリヌの圚り方そのものを蚭蚈・掚進するリヌダヌです。
AIプロダクトの導入を起点に、スタヌトアップフェヌズにある組織を、スケヌラブルで再珟性のあるオペレヌションぞず倉革しおいくこずが期埅されおいたす。

個人の頑匵りに䟝存するのではなく、仕組み・プロセス・チヌムを通じお高い品質を安定的に届ける。その基盀づくりを䞻導するこずが、このポゞションのミッションです。

Shift Technology Japanは、損害保険および生呜保険業界における囜内有数の䌁業を顧客ずしお擁しおおり、䞍正怜知から保険金支払の自動化に至るたで、AIを掻甚した倚皮倚様な意思決定支揎ツヌルを提䟛しおいたす。

䞻な職務内容

  • デリバリヌ・ガバナンス: 日本リヌゞョンにおける党プロゞェクトポヌトフォリオを統括し、デリバリヌ戊略の策定から実行たでをリヌドしたす。各プロゞェクトが定矩されたスコヌプおよび予算内で、期限通りに、か぀高品質に完了するこずを責任をもっお掚進したす。
  • クラむアント・マネゞメント: 䞻芁顧客に察する゚グれクティブレベルの゚スカレヌション窓口ずしお察応し、長期的か぀匷固な信頌関係を構築したす。たた、セヌルスおよびアカりントチヌムず密に連携し、プリセヌルスフェヌズにおける提案掻動や顧客察応を支揎したす。
  • オペレヌショナル・オヌバヌサむト運甚監督: 日々の業務運甚党䜓を俯瞰し、リ゜ヌス配分、リスク管理、進捗管理を通じお、プロゞェクトポヌトフォリオの安定運営を確保したす。倉曎管理、むンシデント管理、芏制・コンプラむアンス察応においお、ベストプラクティスを導入・定着させたす。
  • 郚門暪断的アラむメント:デヌタサむ゚ンス、゚ンゞニアリング、むンフラ、セキュリティなどの各郚門、ならびに海倖拠点ず密に連携し、補品・技術ロヌドマップずデリバリヌ蚈画の敎合性を図りたす。顧客ニヌズを的確に把握し、運甚䞊の優先順䜍や意思決定に反映させたす。
  • プロセスの産業化暙準化: チヌム暪断で掻甚可胜な、暙準化され再珟性の高いデリバリヌフレヌムワヌクおよびプロセスを構築し、確実なスケヌルアップを実珟したす。
    属人的なスキルに䟝存したスタヌトアップ型の運営から、組織ずしお䞀貫した高品質を生み出す「゚ンタヌプラむズレベルのデリバリヌ゚ンゞン」ぞの移行を牜匕したす。
  • チヌムおよび人材育成: プロゞェクトマネヌゞャヌおよびデリバリヌマネヌゞャヌを統括・育成し、持続的に成長できる組織䜓制を構築したす。オヌナヌシップず顧客䞭心䞻矩カスタマヌ・セントリシティを重芖したカルチャヌの醞成をリヌドしたす。

必須芁件

本ポゞションには、以䞋の領域においお 組織の倉革および成長をリヌドしおきた実瞟が求められたす。

  • 耇雑なテクノロゞヌ/SaaSデリバリヌプログラムの䞻導経隓。(䟋倧芏暡なERP導入、゚ンタヌプラむズ向けSaaSの導入・展開など)
  • 倧手䌁業メゞャヌアカりントに察するマネゞメント経隓。
  • 広範なピヌプルマネゞメント経隓。
  • SaaS業界に関する深い知芋。
  • 日英バむリンガル: 日本語および英語においお、ビゞネスレベルを超えた極めお流暢なコミュニケヌション胜力100% Fluent。
  • 倖資系䌁業日本囜倖に本瀟を眮く䌁業においお、日本囜内の顧客に察応した経隓。
  • AI技術に察する知芋、および日垞的な掻甚経隓。

 

遞考プロセス

  1. 採甚担圓Talent Acquisitionオンラむン
  2. デリバリヌマネヌゞャヌオンラむン
  3. 䞻芁ステヌクホルダヌ察面東京オフィス
  4. グロヌバル デリバリヌ責任者オンラむン

 

Key responsibilities include:

  • Delivery Governance: Owning the delivery strategy and execution over the entire project portfolio in the region, ensuring projects meet high quality standards, and are delivered on time, within scope, and budget.
  • Client Management: Serving as an executive escalation point for key corporate accounts, fostering great client relationships, and partnering with Sales/Account teams on pre-sales activities.
  • Operational Oversight: Securing our portfolio of projects in the region by managing day-to-day operations, resource allocation, risk management, and enforcing best practices for change management, incident management, and regulatory compliance.
  • Cross-functional Alignment: Collaborating with other teams (Data Science, Engineering, Infrastructure, Security, etc,) and other offices of Shift to align delivery with our product and technology roadmap, translating client needs into operational priorities.
  • Process Industrialization: Creating cross-team, standardized, repeatable delivery frameworks and processes that can be scaled reliably.The Head of Delivery in Japan is responsible for transitioning the organization from a skill-dependent startup model to a scalable enterprise-level delivery engine, ensuring consistent, high-quality results
  • Team & Talent: Leading, mentoring, scaling, and developing Project and Delivery Managers, fostering accountability and customer-centricity.

Core expectations: 

The ideal candidate must demonstrate a history of transformation and growth experience, specifically through:

  • Leading complex technology/SaaS delivery programs (like major ERP deployments).
  • Managing major corporate accounts.
  • Extensive management experience.
  • Familiarity with the SaaS industry.
  • Bilingual fluency in both English and Japanese (100% fluent).
  • Experience working with Japanese customers for foreign employers (not HQ’d in Japan).
  • Familiarity with and regular use of AI technologies.

Interview Process:

  • Talent Acquisition (Video)
  • Delivery Managers (Video)
  • Key stakeholders (In-person, Tokyo office)
  • Global Head of Delivery (Video)

 

 

 

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

  • Flexible remote and hybrid working options
  • Competitive Salary and a variable component tied to personal and company performance
  • Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
  • Generous PTO and paid holidays
  • Mental health benefits 
  • 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

Frequently Asked Questions

Is the salary disclosed for the Head of Delivery Japan position at shifttechnology?
The salary for this Head of Delivery Japan role at shifttechnology is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head of Delivery Japan position at shifttechnology located?
This Head of Delivery Japan role at shifttechnology is based in Japan - Tokyo. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Head of Delivery Japan at shifttechnology belong to?
This Head of Delivery Japan position is part of the Delivery & Project Management department at shifttechnology. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of Delivery Japan position at shifttechnology?
Click the "Apply Now" button on this page. You will be redirected to shifttechnology's official application portal hosted on greenhouse where you can submit your application directly.
When was the Head of Delivery Japan job at shifttechnology posted?
This Head of Delivery Japan position at shifttechnology was posted on Apr 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Head of Delivery Japan
shifttechnology
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