Collections (Accounts Receivable) Specialist

About the role:

Vercel is seeking an Collections (Accounts Receivable) Specialist to join our growing Finance team. This role will be responsible for owning day-to-day AR operations, including cash application, collections, credit card dispute management, and billing support.

Reporting to the Sr. Manager, Revenue Accounting based in San Francisco - CA USA, this position will play a critical role in maintaining the accuracy and efficiency of our Order-to-Cash process while providing visibility into AR performance. The ideal candidate will be hands-on, detail-oriented, and comfortable working in a global environment with US-based stakeholders. This role will also support process improvements and automation initiatives as we continue to scale.

What you will do:

• Own daily cash application and reconciliation, including ACH, wire, and credit card payments
• Investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions
• Manage collections efforts, including proactive outreach on overdue invoices and reducing DSO
• Partner with Sales and Customer Success to resolve billing issues and drive timely payments
• Handle credit card disputes and chargebacks, including documentation and resolution
• Monitor and manage account suspensions for delinquent customers
• Perform bad debt analysis, including identifying at-risk accounts and supporting write-offs
• Prepare and deliver weekly AR updates to leadership on collections status, aging, and suspensions
• Support manual billing and invoice generation, ensuring accuracy and completeness
• Collaborate cross-functionally to improve AR processes and support automation initiatives

About you:

• 3–6 years of experience in Accounts Receivable, Collections, or Order-to-Cash roles
• Strong hands-on experience with cash application, collections, and reconciliations
• Experience managing credit card disputes or chargebacks
• Familiarity with ERP systems such as NetSuite and payment platforms like Stripe
• Strong Excel skills (e.g., pivot tables, lookups, data analysis)
• Excellent written and verbal communication skills with customer-facing experience
• Comfortable working in a shift aligned with US time zones
• High attention to detail and strong problem-solving skills
• Ability to work independently in a fast-paced, global environment

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The India base pay range for this role is 2,893,000 - 3,616,000 INR. Actual salary will be based on job-related skills, experience, and location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.