Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies.

We’re filling this role for a client building a consumer health platform that measures and interprets hormone and biomarker data, translating complex physiological insights into personalized guidance through a mobile app designed to help people better understand and take action on their health.

About the Role

We ship a physical product across borders and are scaling fast. We are looking for a Supply Chain and Fulfillment Lead to own our supply chain, procurement, logistics, and fulfillment operations end-to-end. Today that means Canada-to-US shipping with customs complexity, multiple suppliers, a growing order volume, and a fulfillment cost structure that needs to improve as we scale.

You will own everything between our suppliers and our customers’ doorsteps: sourcing, procurement, inventory, shipping, and order fulfillment.

Responsibilities

Supply chain and procurement

• Build a diversified supply chain with backup suppliers for all critical components. No single-source dependencies.

• Reduce COGS through vendor negotiations, alternative sourcing, and process improvements.

• Own vendor selection, qualification, audits, and long-term relationship management.

• Manage vendor risk. Know what breaks if a supplier goes down, and have a plan.

Logistics and fulfilment

• Eliminate current cross-border delays and customs friction for US customers.

• Stand up end-to-end order management from purchase to doorstep.

• Manage 3PL and carrier relationships with clear performance SLAs.

• Reduce per-order fulfillment cost below the current $10+ baseline as volume scales.

Inventory and systems

• Roll out inventory tracking and procurement planning systems that are fit for scale.

• Build operational reporting that gives leadership real-time visibility into inventory levels, landed costs, and order status.

• Own the interface between supply chain and manufacturing on materials planning and production scheduling.

Partners and vendors

• Set performance standards and accountability across external partners: suppliers, freight forwarders, 3PLs, carriers.

• Reduce founder dependency on day-to-day supply chain and shipping decisions.

• This description is not exhaustive. We are looking for someone who has built supply chain and fulfillment operations from scratch, not someone who has only managed inherited structures.

What We're Looking For

• You have owned supply chain, procurement, and fulfillment end-to-end at a physical-product company. Not as a contributor on a large team. As the person responsible.

• You have scaled fulfillment from hundreds to thousands of orders per month, ideally at a Series A–C startup with a team under 50.

• You have managed cross-border shipping between Canada and the US or comparable complexity, including customs, duties, FDA requirements, carrier selection and importer-of-record structures.

• You have diversified supplier bases and reduced COGS in a resource-constrained environment.

• You have a background in consumer health, diagnostics, medical devices, or food tech. You understand regulated product shipping and import/export requirements.

• You operate at both altitude and ground level. You can negotiate a freight contract in the morning and troubleshoot a stuck shipment in the afternoon.

• You bring clarity and discipline to chaotic, fast-moving contexts.

• You make decisions independently and hold vendors to account.

• You work closely with manufacturing without needing to own it. You understand BOMs, production schedules, and materials planning well enough to be an effective partner to the production team.