Customer Experience Executive

glomo· Business & Partnerships
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📍 Bengaluru HQFullTime

About this role

About Glomo

Glomo is India's first licensed Payment Service Provider (PSP) at GIFT IFSC and a pioneer in cross-border payments. Backed by 100+ years of combined industry expertise, we deliver seamless, compliant financial solutions that power India's global ambitions. If you want to build the infrastructure behind India's cross-border economy — from the ground up — this is your seat.

About the Role

As a Customer Experience Executive, you will go beyond support—you will own the end-to-end customer journey and ensure every interaction with Glomo is smooth, intuitive, and delightful. You will act as the bridge between customers and internal teams, helping shape product improvements and elevating the overall experience.

 

Key Responsibilities

  • Deliver exceptional customer experience across all touchpoints

  • Handle complex and escalated customer concerns with ownership

  • Analyze customer feedback and identify recurring pain points

  • Work closely with Product, Tech, and Operations teams to improve CX

  • Create knowledge base articles and improve/build SOP's

  • Own outcomes, not tickets — this role is measured by customer impact, not SLA queues or volume metrics

What We're Looking For

  • Analytical mindset to identify trends and improve processes

  • Ability to influence cross-functional teams

  • Passion for delivering delight, not just resolution

  • Comfortable working with AI tools (we use Claude extensively) and a genuine willingness to learn new ways of working on the go

Must-Have Skills

  • 2–4 years of experience in Customer Experience / Customer Success roles

  • Strong communication and stakeholder management skills

  • Experience in handling escalations and complex scenarios

  • Data-driven mindset (CSAT, NPS, metrics understanding)

  • Ownership and accountability mindset

Nice-to-Have Skills

  • Experience in fintech or digital product startups

  • Knowledge of customer journey mapping

  • Experience working with CX tools and analytics dashboards

  • Exposure to automation or chatbot flows

  • Knowledge of RBI guidelines, payment flows, or reconciliation basics

  • Exposure to tools like Zendesk, Freshdesk, or Intercom

  • Multilingual communication skills

Educational Qualification

  • Bachelor’s degree in any discipline

Why Join Glomo?

  • Opportunity to shape customer experience from scratch

  • Work closely with leadership and influence product decisions

  • Build impact in a customer-obsessed fintech company

  • Fast-track career growth in CX domain

  • Culture of ownership, innovation, and collaboration

Frequently Asked Questions

Is the salary disclosed for the Customer Experience Executive position at glomo?
The salary for this Customer Experience Executive role at glomo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Executive position at glomo located?
This Customer Experience Executive role at glomo is based in Bengaluru HQ. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Executive role at glomo full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Experience Executive role in the Business & Partnerships department at glomo.
Which team or department does the Customer Experience Executive at glomo belong to?
This Customer Experience Executive position is part of the Business & Partnerships department at glomo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Executive position at glomo?
Click the "Apply Now" button on this page. You will be redirected to glomo's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Experience Executive job at glomo posted?
This Customer Experience Executive position at glomo was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Executive
glomo
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