Hub Operations Associate
slice· Strategic Ops & Customer Experience
About this role
The Operations Associate is a frontline operator responsible for supporting delivery of a consistently excellent experience for pizzerias serviced by the hub. This role sits at the intersection of customer experience and operations. You will onboard new shops, manage weekly ordering flows, support printing and fulfillment, and proactively identify and resolve issues before they impact customers.
This is a hands-on role for someone who takes pride in getting the details right, moving fast, and owning outcomes.
What You’ll Do
Customer Experience & Retention
- Support the end-to-end experience for pizzerias serviced by the hub, ensuring orders are accurate, on time, and as expected
- Onboard new shops and deliver a magical first experience, including system setup and clear communication on how the service works
- Monitor customer behavior and signals that indicate risk of churn and take proactive corrective actions in partnership with the Hub Lead
Ordering & Planning
- Manage predictive ordering workflows and confirm weekly orders with shops
- Resolve order changes, exceptions, and last-minute issues quickly and accurately
- Partner with Warehouse Manager and Associates to ensure orders are properly staged and ready for fulfillment
Printing, Packing & Fulfillment Support
- Set up and support printing, routing, and packing processes, as needed
- Execute as needed daily and weekly printing and packing workflows with speed and accuracy
- Identify breakdowns in process and help improve efficiency and reliability over time
Operations Support
- Support additional operational activities as directed by the Hub Lead
- Assist with inventory organization, process improvements, and special projects as the hub scales
- Act as a reliable, flexible operator who can step in wherever the hub needs support
What We’re Looking For
- Strong attention to detail and a bias for action
- Customer-first mindset with a desire to solve problems before they escalate
- Comfortable juggling multiple workflows in a fast-paced, operational environment
- Clear communicator who can work directly with customers and internal teams
- Reliable, hands-on, and willing to do whatever it takes to get the job done
Frequently Asked Questions
Is the salary disclosed for the Hub Operations Associate position at slice?
The salary for this Hub Operations Associate role at slice is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Hub Operations Associate position at slice located?
This Hub Operations Associate role at slice is based in Ohrid, Skopje, Debar. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Hub Operations Associate at slice belong to?
This Hub Operations Associate position is part of the Strategic Ops & Customer Experience department at slice. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Hub Operations Associate position at slice?
Click the "Apply Now" button on this page. You will be redirected to slice's official application portal hosted on greenhouse where you can submit your application directly.
When was the Hub Operations Associate job at slice posted?
This Hub Operations Associate position at slice was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Hub Operations Associate
slice
You'll be redirected to slice's official application page on Greenhouse.