Customer Success Manager

📍 Hyderabad, India🗓 Posted Mar 24, 2026

About this role

Zeta Global is looking for a dynamic and personable individual who is acutely skilled in client service management to join the CRM Customer Success account team to manage a portfolio of existing clients. The Customer Success team is responsible for managing client relationships and delivering best-of-breed customer service and performance for our marketing clients.

The Account Manager collaborates with multiple stakeholders to negotiate, draft, and ‘close’ commercial agreements between Zeta Global and our enterprise clients. This role requires a keen focus on contractual outcomes, with the goal of sustaining & maximizing Zeta Global’s incumbent Annual Recurring Revenue (ARR). The primary success metrics for the Account Manager are Net ARR retention and customer satisfaction.

Responsibilities:

• Responsible for overall client satisfaction and retention.

• Assume contractual responsibilities for a portfolio of clients, executing a license renewal schedule and SOW cadence with each.

• Build critical client relationships with contract signatories, procurement, legal, and key finance personnel.

• Act in a client-facing capacity to lead the direction, communications, and outcomes across teams.

• Lead client calls and communications.

• Ensure and manage to outcomes and follow-ups.

• Manage client budget and forecast processes.

• Ensure compliance with SLAs.

• Promote and pursue client collections, when necessary.

• When issues are identified, work with team members to develop solutions and client communication.

• Escalate any major client issues, bringing in senior management as appropriate.

Experience:

• BS or BA degree, preferably in Marketing or Business.

• 5 -7 years’ experience in account management or professional work experience in a fast-paced agency environment, with accountability or direct involvement in contracts ranging up to $100K in annualized value.

• Excellent communications skills and relationship skills.

• Strong business acumen with natural aptitude for identifying risks and opportunities.

• Self-driven with the energy and resilience to perform consistently at a high level.

• Proficient in MS Office: Excel, PowerPoint, and Word.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at zetaglobal?

The salary for this Customer Success Manager role at zetaglobal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.

Where is the Customer Success Manager position at zetaglobal located?

This Customer Success Manager role at zetaglobal is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.

Which team or department does the Customer Success Manager at zetaglobal belong to?

This Customer Success Manager position is part of the CRM department at zetaglobal. See the full job description for more information about the team structure and responsibilities.

How do I apply for the Customer Success Manager position at zetaglobal?

Click the "Apply Now" button on this page. You will be redirected to zetaglobal's official application portal hosted on greenhouse where you can submit your application directly.

When was the Customer Success Manager job at zetaglobal posted?

This Customer Success Manager position at zetaglobal was posted on Mar 24, 2026. Apply as soon as possible — early applications are often reviewed first.

Customer Success Manager

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