Director of Clinical Experience (MD/DO)
About this role
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
Role
We’re hiring a Director of Clinical Experience to build and lead the function responsible for how clinical users and health system partners experience SmarterDx.
This is a highly cross-functional leadership role at the intersection of clinical expertise, customer success, and product development. You will serve as both a strategic partner to our customers and the internal voice of the clinician—ensuring our solutions deliver meaningful value in real-world workflows.
You’ll also be responsible for building and scaling a team of clinical experts, establishing best practices for customer engagement, and shaping how we deliver a best-in-class clinical experience.
**This role is fully remote within the US**
What You’ll Do
- Build and lead the Clinical Experience function, including hiring, mentoring, and scaling a team of clinical experts
- Own clinical relationships with key health system partners, acting as a trusted advisor to clinicians, CDI teams, and executives
- Drive successful onboarding and adoption of SmarterDx’s platform across customer organizations
- Develop and standardize playbooks for clinical onboarding, training, and ongoing engagement
- Partner closely with Customer Success to improve retention, expansion, and overall customer health
- Establish and track key performance metrics (adoption, utilization, clinical impact, customer satisfaction)
- Create structured feedback loops to translate customer insights into actionable product improvements
- Collaborate with Product and Engineering to shape roadmap priorities based on real-world clinical workflows
- Support Sales as a clinical expert in late-stage deals and strategic accounts
- Identify opportunities to improve internal processes and increase scalability of clinical experience
What You Bring
- MD or DO (or equivalent advanced clinical degree)
- Deep expertise in clinical documentation, ICD-10 coding, CDI, and revenue cycle operations
- 7–10+ years of relevant experience in healthcare, with exposure to health systems or provider organizations
- Experience in a customer-facing role (e.g., customer success, implementation, clinical consulting, or solutions engineering)
- Proven track record of building and managing high-performing teams
- Strong communication skills with the ability to engage both frontline clinicians and senior healthcare executives
- Ability to translate complex clinical workflows into clear, actionable insights
- Experience working cross-functionally with product, engineering, and go-to-market teams
- High ownership mindset with the ability to operate in ambiguity and drive outcomes
- Comfort working in a fast-paced startup or high-growth environment
Nice To Haves
- Experience working at a healthcare technology or SaaS company
- Certifications such as CCDS, CDIP, RHIA, RHIT, or CCS
- Prior experience in CDI programs or revenue integrity initiatives
- Familiarity with EHR systems (e.g., Epic, Cerner) and clinical workflows
- Experience supporting enterprise sales or participating in complex deal cycles
Compensation
- $200k-$250k base + benefits
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Benefits
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote-First Team – Work from anywhere in the U.S.
- Unlimited PTO & 10 Holidays – So you can relax and recharge.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
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