Home Equity Processor
sofi· Home Loans Ops Strategy
About this role
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Who we are:
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Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Home Equity Mortgage Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.
What You’ll Do:
- Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
- Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
- Maintain a progressing pipeline of 30-50 loan applications.
- Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
- Maintain and adapt to the changing mortgage guidelines.
- Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
- Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
- Handles the fillfullment of broker channel loan offerings from members
- Adapt easily to change and provide interdepartmental support.
- Strive to exceed productivity expectations and standards.
- Set appropriate expectations and point of contact with realtors and other referral sources.
- Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
- Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.
What You’ll Need:
- 2 years of mortgage processing industry experience preferred
- Broker fullfillment experience is a plus
- Ability to maintain a pipeline of 30-50 loans of mixed variety
- Knowledge of Encompass LOS
- Excellent oral and written communication skills
- Works well under time constraints and a constantly changing environment
- Has to have a team mentality and work well as a member of a group
- Eagerness to delight clients throughout the process and drive overall experiences
- Knowledge of Fannie Mae guidelines
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Frequently Asked Questions
Is the salary disclosed for the Home Equity Processor position at sofi?
The salary for this Home Equity Processor role at sofi is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Home Equity Processor position at sofi located?
This Home Equity Processor role at sofi is based in Charlotte, NC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Home Equity Processor at sofi belong to?
This Home Equity Processor position is part of the Home Loans Ops Strategy department at sofi. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Home Equity Processor position at sofi?
Click the "Apply Now" button on this page. You will be redirected to sofi's official application portal hosted on greenhouse where you can submit your application directly.
When was the Home Equity Processor job at sofi posted?
This Home Equity Processor position at sofi was posted on May 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Home Equity Processor
sofi
You'll be redirected to sofi's official application page on Greenhouse.