Delivery Director

workatbackbase· Services
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📍 Toronto

About this role

The Job in Short

To manage projects for some of the customers for our US Hub. You will be part of the Customer Success team and work closely with a Customer Success Manager, Technical Manager, and Operations Manager, to act as the face of Backbase. 

Meet the Job

As a Delivery Manager, you will be responsible for supervising the quality of our delivery with some of the customers within the US Hub. You will carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. This role will directly report to Delivery Director.

You will engage our customers at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities.  You will also occasionally support the Sales Team, provide guidance to the Operations Management function, and collaborate with the R&D department as well as the technical area to align the delivery strategy with the technical implementation.

Overall, you own customers’ project portfolio and work closely with Project Managers to steer the implementation toward success in addition to the line management of Business Analysts, UX Designers, and Project Managers within the Hub. 

How about You?

  • You have 8+ years experience in Delivery; 
  • You can demonstrate experience in the banking/financial services sector(s);
  • You have experience in startup/scaleup environments;
  • You have managed a program;
  • Agile coach experience is beneficial;
  • You have a Bachelor's degree;
  • Full professional proficiency in the English language (ILR 4 or equivalent);
  • You have a proven leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture;
  • You are a pragmatic solution finder who is accustomed to making project trade-offs and decisions, which subsequently, drive these decisions throughout the overall project execution;
  • You have strong analytical, consultancy, and communication skills (written and verbal).

Frequently Asked Questions

Is the salary disclosed for the Delivery Director position at workatbackbase?
The salary for this Delivery Director role at workatbackbase is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Delivery Director position at workatbackbase located?
This Delivery Director role at workatbackbase is based in Toronto. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Delivery Director at workatbackbase belong to?
This Delivery Director position is part of the Services department at workatbackbase. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Delivery Director position at workatbackbase?
Click the "Apply Now" button on this page. You will be redirected to workatbackbase's official application portal hosted on greenhouse where you can submit your application directly.
When was the Delivery Director job at workatbackbase posted?
This Delivery Director position at workatbackbase was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Delivery Director
workatbackbase
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