Senior Research Manager - Product & AI

About Understood

Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive. 

Having a shared commitment to our values is a key factor in any hire we make. We have five core values: 

1. Continuously learn.
2. Act with intention.
3. Champion difference.
4. Inspire change.
5. Grow together. 

Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential. 

To learn more about Understood, please visit: www.understood.org.

Who you are 

To advance Understood’s mission and to further our impact, we’re hiring a Senior Research Manager, reporting to our Director of Ecosystem Research. 

You are a researcher who works at the intersection of market intelligence and automation. You excel at delivering cutting-edge market insights to product and other functional teams, providing the daily and weekly insights that fuel innovation. You build AI-driven workflows—such as custom bots and scraping pipelines—to deliver a steady stream of product landscape insights to cross-functional teams. You use LLMs like Claude, Gemini and Perplexity to automate secondary research, and you maintain an always-current view of the market so Understood’s product decisions are evidence-based and ahead of trends.

What you’ll do

Insights

• Produce high-quality, business-driven insights for many teams, with a focus on the product side of the business (marketing, partnerships, external research, and more)
• Partner with teams to clarify and sharpen research questions, ensuring findings address the real strategic need rather than the surface-level ask. 

Product Landscape Automation & Embedded Support

• Own the "always-on" scraping and updating of product landscapes to ensure Understood remains ahead of market trends.
• Design and maintain AI bots (e.g. Gemini GEMs) to create automated data pipelines that streamline secondary research data collection and analysis.
• Serve as the research partner for Product, Product Marketing, and UXR teams, providing rapid-response analysis and weekly Slack updates on competitor moves.

Partner Support 

• Review deal memos for Difference Partners (DiffPar) and facilitate knowledge exchange between the portfolio and internal product teams.
• Own the ad hoc scraping partner product landscapes as part of our external Universal Design revenue-driving partnership offering

Execution 

• Independently carry out research projects from start to finish, delivering high-quality findings for specific product initiatives.
• Proactively solve problems to deliver high-quality work, adapting easily to change and ensuring the research has meaningful results
• Create and manage processes for both our team and cross-functional needs

This is a hybrid role that requires a minimum of three (3) days a week in our NYC office, with a focus on Monday, Tuesday, and Thursday. We are a Mac-based environment, and team members are provided a Mac laptop for their work. 

Must-haves 

• 5–7 years of experience performing rigorous field scans and secondary research to evaluate markets for product creation.
• Expert experience building natural language bots and leveraging AI (e.g., Claude, ChatGPT) to automate research workflows, especially desk research.
• Ability to use low-code/no-code solutions to fuel AI-driven data scraping in major company-approved platforms like Claude and/or Perplexity.
• Strong background in Product Research, ideally within EdTech or social impact.
• Ability to synthesize findings into clear, actionable daily updates for cross-functional peers.
• Committed to embodying and being a steward of our commitment to diversity, equity, inclusion, and belonging.

Nice-to-haves

• Experience with web scraping tools or basic Python for data collection.
• Experience with working with AI agent building platforms (e.g. Cursor or N8N).
• Familiarity with the Learning and Thinking Difference (LATD) market.

The base salary range for this role is a minimum of $125,000 - $140,000 maximum, depending on years of experience and qualifications. We offer a comprehensive benefits package that supports wellness for our team members and their families. You can learn more about our benefits and offerings.

Understood.org does not sponsor applicants for work visas or legal permanent residence, including providing assistance with OPT extensions.

Commitment to diversity, equity, and inclusion

Understood encourages individuals of all learning styles and ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work.

Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics.

For additional information on learning and thinking differences, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive function challenges, nonverbal learning disabilities, processing issues, and more, please visit www.understood.org.

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