IT Operations Helpdesk Administrator

telnyx54· Business Operations
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📍 Hanoi; Saigon; Ho Chi Minh City, Vietnam; Bangalore, India

About this role

About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

We’re building a small remote IT Operations team in Vietnam to provide helpdesk and operational support for a globally distributed company. We’re currently hiring two IT Operations Helpdesk Administrators to support our employees across multiple regions and time zones.

This role follows a standard Monday–Friday schedule aligned with Sydney business hours, initially operating from 06:00–14:00 ICT (Vietnam time). As the team evolves, working hours may be adjusted to better support business needs and global coverage. In addition to weekday responsibilities, team members will participate in a rotating weekend on-call schedule to help provide coverage for critical issues. 

These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions.

What You’ll Do

  • First responder for employee IT support via helpdesk tickets, chat, and other channels.
  • Troubleshoot issues across Windows, macOS, and Linux environments.
  • Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
  • Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
  • Handle zero-touch workstation deployment and remote endpoint management.
  • Monitor systems and security tooling for alerts or events requiring escalation.
  • Maintain support documentation and runbooks.
  • Coordinate with vendors on hardware procurement, returns, and repairs.
  • Take on project work — system improvements, automation, and new solutions during downtime.

You May Be a Good Fit If You Have

  • Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls.
  • Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux.
  • Working familiarity with identity and access management — Okta, Active Directory, or similar.
  • Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.).
  • Familiarity with Linux servers and/or Windows Server environments.
  • Some scripting ability (Bash, Python, or similar) or willingness to develop it.
  • Basic understanding of cybersecurity principles — hands-on experience is a plus.
  • Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own.

Bonus

  • SSO and provisioning protocols (SAML 2.0, SCIM).
  • Endpoint management and zero-touch deployment tools.
  • Networking fundamentals, VPNs, and firewall/routing concepts.
  • A/V and telecom systems.
  • Authorization and privilege management (LDAP/AD binding, least-privilege access).

Work Style

  • Independent on weekends with escalation paths for critical issues.
  • Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
  • We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.






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    #LI-VIETNAM
    #LI-INDIA

 

 

Frequently Asked Questions

Is the salary disclosed for the IT Operations Helpdesk Administrator position at telnyx54?
The salary for this IT Operations Helpdesk Administrator role at telnyx54 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Operations Helpdesk Administrator position at telnyx54 located?
This IT Operations Helpdesk Administrator role at telnyx54 is based in Hanoi; Saigon; Ho Chi Minh City, Vietnam; Bangalore, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Operations Helpdesk Administrator at telnyx54 belong to?
This IT Operations Helpdesk Administrator position is part of the Business Operations department at telnyx54. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Operations Helpdesk Administrator position at telnyx54?
Click the "Apply Now" button on this page. You will be redirected to telnyx54's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Operations Helpdesk Administrator job at telnyx54 posted?
This IT Operations Helpdesk Administrator position at telnyx54 was posted on Apr 23, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Operations Helpdesk Administrator
telnyx54
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