Customer Success Manager - US Payroll

workstream· Customer Success
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📍 Manila, Philippines

About this role

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer:

  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some of the major US Holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a PH-based full-time, dedicated, and passionate Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States. 

The role will report to the Manager of Customer Succcess.

Day in the Life

  • Build strong relationships with key stakeholders at mid-market accounts
  • Onboard new customers and ensure a smooth implementation of payroll and workforce tools
  • Serve as a product expert—helping customers with best practices in hiring and payroll
  • Renew books of business and in cases of expansion, partner with the Growth AE
  • Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
  • Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
  • Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Who You Are

  • 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
  • Familiarity with US payroll processing, labor law compliance, or benefits administration 
  • Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
  • A proactive mindset with strong project management and organizational skills
  • Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

Know More About Workstream

Additional Information 

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

We are committed to the full inclusion of all qualified individuals.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager - US Payroll position at workstream?
The salary for this Customer Success Manager - US Payroll role at workstream is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager - US Payroll position at workstream located?
This Customer Success Manager - US Payroll role at workstream is based in Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Success Manager - US Payroll at workstream belong to?
This Customer Success Manager - US Payroll position is part of the Customer Success department at workstream. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager - US Payroll position at workstream?
Click the "Apply Now" button on this page. You will be redirected to workstream's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Success Manager - US Payroll job at workstream posted?
This Customer Success Manager - US Payroll position at workstream was posted on Mar 30, 2022. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager - US Payroll
workstream
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