Onboarding Specialist
alma31· Customer Operations
About this role
🌍 About the team
At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.
To do so, the team focuses on three core objectives:
- Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile
- Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type
- Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV
This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.
😀 Purpose of the job
Reporting to the Merchant Activation Manager, the Onboarding Specialist is responsible for:
- Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain
- Identifying training needs and developing tailored training plans in collaboration with brands
- Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)
- Continuously enhancing training programs, exploring new formats, and staying ahead of the curve
💡 Skills & Knowledge
- 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment
- Fluent in French, English, Italian, and/or Spanish
- Excellent verbal and written communication skills, with a strong client-facing posture
- Highly organized, detail-obsessed, and operationally excellent
- Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented
- Humble, action-driven, and comfortable working cross-functionally
🚀 Recruitment Process
- Talent Acquisition interview
- Case study
- Hiring Manager interview
- Team fit
Frequently Asked Questions
Is the salary disclosed for the Onboarding Specialist position at alma31?
The salary for this Onboarding Specialist role at alma31 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Onboarding Specialist position at alma31 located?
This Onboarding Specialist role at alma31 is based in Paris, Paris, France. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Onboarding Specialist at alma31 belong to?
This Onboarding Specialist position is part of the Customer Operations department at alma31. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Onboarding Specialist position at alma31?
Click the "Apply Now" button on this page. You will be redirected to alma31's official application portal hosted on greenhouse where you can submit your application directly.
When was the Onboarding Specialist job at alma31 posted?
This Onboarding Specialist position at alma31 was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Onboarding Specialist
alma31
You'll be redirected to alma31's official application page on Greenhouse.