Middle Payments Operations Specialist
About this role
GR8_TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:
This role exists to ensure the uninterrupted, secure flow of transactional operations across our global networks. You’ll help us protect revenue and maintain platform integrity by owning the end-to-end resolution of payment anomalies, mitigating fraud risks, and optimizing partner communications.
What you’ll drive:
Incident Response & Transaction Engineering
- Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues.
- Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime.
- Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana.
- Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures.
Risk Mitigation & Compliance
- Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity.
- Enforce strict adherence to company procedures and international payment regulatory standards.
- Escalate highly sensitive, complex systemic issues to the supervisor or cross-functional security teams when guardrails are breached.
Partner & Stakeholder Architecture
- Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines.
- Communicate technical issues clearly and professionally to external partners, ensuring rapid SLA compliance.
- Notify affected internal teams and clients immediately regarding critical service disruptions or localized processing degradations.
Operational Evolution
- Identify recurring transactional friction points and transform those insights into actionable workflow improvements.
- Optimize customer support workflows by pinpointing systemic sources of user payment friction.
- Measure your personal and team output against monthly operational efficiency and accuracy targets.
3. What makes you a GR8 fit
Must-have
- 1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment, experience in the iGaming industry is a plus.
- Solid operational understanding of the online payments ecosystem, including processing flows and industry standards.
- Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira).
- Technical proficiency in using PSP back-offices for log analysis alongside a solid grasp of Microsoft Excel for data parsing.
- Professional English proficiency (Intermediate/Upper-Intermediate) and Proficiency in Ukrainian or Russian languages.
- Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines.
Nice-to-have
- Experience working directly with diverse regional payment regulations across multiple geographies.
- Proven autonomy in managing isolated operational tasks from start to finish without constant oversight.
- Background in analyzing complex, multi-step fraud patterns.
Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
Our culture & core values:
GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.
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