VIP Customer Support Representative

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Provide personalised, high-quality support to VIP customers across multiple brands;

• Act as the main point of contact for assigned high-value clients;

• Build and maintain strong, long-term relationships;

• Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;

• Handle inquiries, issues, and escalations for different brands within the company;

• Adapt communication style and service standards according to each brand’s guidelines;

• Maintain deep knowledge of each brand’s products, services, and promotions;

• Demonstrate flexibility with schedules and workload;

• Meet KPIs related to response time, customer satisfaction, and retention.

Experience you’ll need to bring:

• At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;

• English proficiency at B2+ level, both written and spoken;

• Spanish language skills at a conversational or professional level;

• Experience working in a fast-paced and KPI-driven environment;

• Previous experience using CRM systems or customer support tools is considered an advantage.

It's a perfect match if you have those personal features:

• Energetic, proactive, and genuinely enjoy communicating with people;

• Strong communication and interpersonal skills with a customer-focused approach;

• Strong problem-solving skills and attention to detail;

• Good multitasking and time-management skills;

• Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.