Salesforce Business Analyst

Summary 

As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training, and post-deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skillset. 

We're anticipating future openings and are connecting now with great talent who'd like to be considered when the time comes.

Responsibilities  

• Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements 

• Synthesize requirements to create clear and comprehensive user stories and solution design documentation 

• Perform fit-gap analysis between Salesforce functionality and client requirements 

• Design elegant, innovative Salesforce solutions involving the configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality 

• Draft custom development specifications and manage the delivery and testing of the functionality by Development resources 

• Iterate on solutions through a Build/Test/Review cycle with customer Product Owner 

• Develop training curriculum and deliver training sessions to the solution’s end users 

• Work with Delivery Director to manage a project to scope, budget, and timeline expectations 

Qualifications  

• 3+ years of Salesforce administration or consulting experience, with background in project coordination, business analysis, or project management

• Salesforce Administrator certification required (Business Analyst certification preferred). 

• Experience defining business processes, writing user stories, and gathering Salesforce requirements across multiple stakeholders and workstreams. 

• Proven ability to support Salesforce deployments including data migrations, third-party integrations, and configuration across B2B, B2C, and hybrid models. 

• Strong analytical skills with experience in data analysis, reporting, and presenting insights clearly and accurately. 

• Skilled in Google Workspace, Salesforce products, and identifying/automating manual processes to improve efficiency. 

• Strong communication and teamwork skills, with the ability to collaborate, influence, and mentor junior team members. 

• Demonstrated ability to work independently, stay organized, manage priorities, and execute administrative and operational tasks with high attention to detail. 

• Adaptable, continuous learner with experience contributing to successful projects involving multiple stakeholders, dependencies, and evolving needs.