Payment Processing Assistant

As a Payments Processing Assistant with Convera based in our Vilnius office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative duties are managed and resolved in accordance with the client’s expectations. Working hours Monday to Friday, 8 AM – 4:30 pm. This is a fixed term role for 12 months.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Reviewing bank account activity and applying customer payments to the appropriate invoices (cash application)
• Reconciling bank transactions with internal accounting systems to ensure accurate and timely recording of payments
• Processing incoming payments in line with established procedures, controls, and deadlines
• Performing quality checks and following internal controls to maintain high levels of accuracy and compliance
• Investigating payment discrepancies and collaborating with internal teams to resolve issues efficiently
• Managing shared inboxes, intake channels, and work queues to meet established service level agreements (SLAs)
• Supporting continuous improvement by identifying process gaps and contributing to solutions

You should apply if you have:

• Bachelor’s degree (or final year student) 
• A strong attention to detail, as well as a sense of initiative and proactivity 
• Ability to learn quickly and operate in a high-paced, high-volume, dynamic environment, maintain targets and meet tight deadlines 
• Proficiency in Microsoft Office applications
• Fluent in English written and verbal

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary of 1,383 – 2,050 EUR 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (8-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. 

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