NOC Tech I

five9· Global Customer Assurance
Apply Now ↗
📍 Manila, Manila, Philippines (Hybrid)

About this role

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Key Responsibilities

  • Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services
  • Performing regular checks on systems, services in the infrastructure
  • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Monitor and Identify events proactively resolving issues.
  • Respond & Resolve Customer escalations within the SLA window.
  • Turn up customer applications & services in accordance with standard procedures.
  • Open and track to resolution carrier and internal tickets.

Required Experience

  • Minimum of 1 year of related experience in a software support position
  • Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.)
  • Mid-Level technical knowledge in at least one of the following categories.
    • Telephony configuration and troubleshooting
      • Knowledge of PBX, ACD, CTI, VoIP and IVR applications.
      • Proficient in SIP, RTP, ISDN and other VoIP technologies
    • Networking configuration and troubleshooting
      • Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc.
      • Proficient in Internet Technologies, including routing, switching and general network infrastructure in a Cloud Environment
    • Systems administration and troubleshooting
      • Knowledge in VMware, bare metal/blade servers, Active Directory, Enterprise Applications, etc.
    • Database Use and Administration
      • Knowledge on MySQL, SQL Server
    • Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends).
    • An understanding of operating systems, business applications, and network systems.
    • Ability to communicate clearly (both in writing and speech).

Company Benefits

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Frequently Asked Questions

Is the salary disclosed for the NOC Tech I position at five9?
The salary for this NOC Tech I role at five9 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the NOC Tech I position at five9 located?
This NOC Tech I role at five9 is based in Manila, Manila, Philippines (Hybrid). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the NOC Tech I at five9 belong to?
This NOC Tech I position is part of the Global Customer Assurance department at five9. See the full job description for more information about the team structure and responsibilities.
How do I apply for the NOC Tech I position at five9?
Click the "Apply Now" button on this page. You will be redirected to five9's official application portal hosted on greenhouse where you can submit your application directly.
When was the NOC Tech I job at five9 posted?
This NOC Tech I position at five9 was posted on Dec 19, 2025. Apply as soon as possible — early applications are often reviewed first.
NOC Tech I
five9
Apply for this role ↗

You'll be redirected to five9's official application page on Greenhouse.