Ops Associate

The mission

At Lucis, we believe healthcare should be preventive, not reactive. We’re building the OS for human longevity to help people add more healthy years to their lives. You can read more about who we are and how we work here.

The role

We're hiring our first Ops Associate. You are the voice of Lucis to our members and the face of Lucis to our labs.

What you'll own:

• The member experience

  • Direct ticket handling across email, chat, and phone — you're on the queue

  • Macro library, tone guide, CSAT/NPS tracking, QA of outgoing replies

  • De-escalation of sensitive health conversations

• The lab partner portfolio (owned)

  • SLA tracking, QBR prep and running, partner documentation, SOPs

  • Field visits to collection centres across active markets

  • New partner and new centre onboarding

• The bridge between the two (highest leverage)

  • Systemic issue detection — pattern-matching across tickets and partner performance

  • Cross-functional bug loop with Product & Engineering

  • Launch ops for new markets, partners, and product flows

  • Tooling and automation (Intercom, Attio, Notion, n8n / Make, LLM-based workflows)

In a typical week you might

• answer 200 member tickets across email and chat — warmly, honestly, with your name on them

• spend a morning inside a collection centre in Île-de-France, watching samples get labelled and meeting the staff who handle our members

• run your first-ever QBR with Eurofins, using the dashboard you built last week

• rewrite a macro library so it matches the new Lucis voice

• ship a Notion + n8n workflow that auto-pings a lab partner when their SLA dips

• sit in on a founders' call about launching in Belgium and leave with two action items

What we're looking for

• 2–5 years of experience in operations-heavy roles

• Alongside that, a track record of building operational systems — SOPs, playbooks, partner processes, dashboards that the team still uses

• Native or fluent French + fluent English

• Written craft under pressure — warm, structured, professional

• Builder mentality: you ship, iterate, don't wait for a brief

Nice to have

• Background in health, diagnostics, lab services, wellness, or consumer platforms

• Additional European language

How we work

We work together from our Paris hub. We’re passionate about what we’re building and believe the fastest way to create something exceptional is side by side. We’re open to relocation support for the right individuals, and we welcome missionaries who travel to work with us in Paris on a regular basis.

• Rigor without ego: Audits, science, and code all deserve the same high bar.

• Radical ownership: Feedback loops are short; everyone contributes to building the best version of Lucis.

• Velocity over perfection: We ship daily and prefer a good decision today over a perfect one next week.

At Lucis, AI isn't just our product, it's our engine. 100% of our teams are equipped with the best AI agents. You have carte blanche to explore and automate everything that can be, so you can focus exclusively on high-value work.