Customer Success

krea· GTM
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📍 San FranciscoFullTime

About this role

Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D.

We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.

What you'll do

  • Own post-sale customer success: onboarding, adoption, renewals, and expansion

  • Help customers integrate Krea into their creative workflows and daily work

  • Drive product adoption across our core customer profiles

  • Communicate new feature and product updates (we ship weekly)

  • Track usage and customer signals to help customers get more value

  • Identify expansion opportunities and support renewals and upsells

  • Share customer feedback with the product and marketing teams and help shape what we build

What we're looking for

  • Experience in Customer Success or Account Management

  • A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)

  • Strong understanding of creative workflows

  • Product-focused mindset, with experience in onboarding and implementation

  • Strong communication and interpersonal skills - you’re great at building and maintaining relationships

  • Proactive, ownership-driven attitude and comfort working in an early-stage environment

More about us

We’ve raised over $83M and are backed by world-class investors including Andreessen Horowitz and Bain Capital. We work full-time and in-person from our waterfront office in San Francisco.

What we offer

  • Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)

  • The chance to work closely with a world-class team shaping the future of AI creative tools

  • High impact and ownership as a founding member of the CS function

  • Competitive compensation (75th percentile of market) with meaningful equity

Frequently Asked Questions

Is the salary disclosed for the Customer Success position at krea?
The salary for this Customer Success role at krea is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success position at krea located?
This Customer Success role at krea is based in San Francisco. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success role at krea full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success role in the GTM department at krea.
Which team or department does the Customer Success at krea belong to?
This Customer Success position is part of the GTM department at krea. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success position at krea?
Click the "Apply Now" button on this page. You will be redirected to krea's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success job at krea posted?
This Customer Success position at krea was posted on Apr 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success
krea
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You'll be redirected to krea's official application page on Ashby ATS.