Remote Triage Nurse
firsthand· Health Guides
About this role
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.
firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.
We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.
The Triage Nurse is a remote Registered Nurse who provides telephone and electronic triage support to firsthand individuals and staff, while also supporting outpatient care coordination. This is primarily a day-shift role (8 hours/day, 8:30–4:30 PST), with occasional potential for nights or weekends. When not managing acute issues, Triage Nurses focus on care coordination, training, and related administrative tasks.
Responsibilities of a Triage Nurse include:
- Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.
- Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
- Coordination: Coordinate care with patients’ other providers to ensure seamless health management.
- Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.
Triage Nurses should have:
- Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
- Problem-solving expertise with a creative, patient-centered approach.
- Ability to provide condition-specific patient education and self-management guidance.
- Adaptability to varying team cultures and processes.
- Empathy, compassion, and approachability in patient and team interactions.
Required experience includes:
- Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
- Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)
- At least 3 years of Emergency Room (ER) experience
- Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders
- Care management and coordination experience.
Bonus Points for:
- Psychiatric-Mental Health Nursing Certification (PMH-BC)
- Washington state RN license
Base salary range:
$80,000—$80,000 USD
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture.
Vaccination Policy
Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.
New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.
Unfortunately, we are not able to offer sponsorship at this time.
firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.
Frequently Asked Questions
Is the salary disclosed for the Remote Triage Nurse position at firsthand?
The salary for this Remote Triage Nurse role at firsthand is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Remote Triage Nurse position at firsthand located?
This Remote Triage Nurse role at firsthand is based in Provo, Utah. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Remote Triage Nurse at firsthand belong to?
This Remote Triage Nurse position is part of the Health Guides department at firsthand. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Remote Triage Nurse position at firsthand?
Click the "Apply Now" button on this page. You will be redirected to firsthand's official application portal hosted on greenhouse where you can submit your application directly.
When was the Remote Triage Nurse job at firsthand posted?
This Remote Triage Nurse position at firsthand was posted on Dec 22, 2025. Apply as soon as possible — early applications are often reviewed first.
Remote Triage Nurse
firsthand
You'll be redirected to firsthand's official application page on Greenhouse.