Field Service Engineer

carbon· Field Service
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📍 Germany

About this role

At Carbon, our mission goes beyond 3D printing.  We are enabling creators everywhere to make what the world needs, right now.  Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions.
 
Help us change the world and we will help you change yours.

The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites. 

This role reports to the Field Service Engineering Manager.  We are looking to hire someone currently located in Germany. Proximity to southern Germany—particularly around Nuremberg, Regensburg, or Ansbach, including areas closer to the eastern border—is preferred but not required. 

Please note: A valid German passport is required for this role. 

Responsibilities:

  • Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades.
  • Familiarizing customer of product usage and care
  • Develop processes and documentation for standard service actions
  • Recognize trends and patterns in field failures and feedback to the development team to drive future designs
  • Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place
  • Provide support to engineering and manufacturing teams as needed
  • Availability for occasional off-hours calls and work 
  • Ability to travel Internationally


Requirements:

  • 5+ years of relevant experience
  • BS in engineering field preferred but not required
  • Must have hands-on approach 
  • Ability to read electrical schematic and mechanical drawings
  • Excellent verbal and written communication skills in both German and English 
  • Strong troubleshooting skills with mechanical/electrical systems 
  • Strong customer service experience required
  • Personal car required 
  • Passport required

You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

By clicking the “APPLY FOR THIS JOB” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information. 

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By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.

Frequently Asked Questions

Is the salary disclosed for the Field Service Engineer position at carbon?
The salary for this Field Service Engineer role at carbon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Field Service Engineer position at carbon located?
This Field Service Engineer role at carbon is based in Germany. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Field Service Engineer at carbon belong to?
This Field Service Engineer position is part of the Field Service department at carbon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Field Service Engineer position at carbon?
Click the "Apply Now" button on this page. You will be redirected to carbon's official application portal hosted on greenhouse where you can submit your application directly.
When was the Field Service Engineer job at carbon posted?
This Field Service Engineer position at carbon was posted on Apr 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Field Service Engineer
carbon
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