Operations Team Lead
About this role
Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Our Values and Leadership Behaviors
Position Overview
The Operations Team Lead position is responsible for ensuring the success of their department. The Team Lead will work closely with an Operations Supervisor and the Operations Manager. The main component of this position includes responsibility for distributing work and providing support to team members to ensure all processes are completed accurately.
Key Responsibilities
- Achieve warehouse operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and proposing solutions and improvements
- Monitor, assess and guide performance of team members. Escalate any personnel issues with team members to the Operations Management Team
- Provide training and on-going support to team members
- Review procedure documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
- Continuously evaluate product flow and product handling systems and make recommendations to improve efficiencies; evaluate and recommend new equipment
- Actively promote safe and healthy work environment by establishing, following, and enforcing safety standards and procedures and complying with all legal regulations
- Other duties as assigned
Education & Experience
- High school diploma or GED required, college coursework or degree a plus
- 1 - 2 years of experience in a warehouse environment working with multiple product lines and variable processes which require critical thinking and problem-solving skills
Knowledge, Skills & Abilities
- Must be able to coach and mentor team members
- Computer proficiency
- Capable of learning details about mobile phones and consumer electronics
- Able to work independently, make decisions and exercise good judgment without immediate supervision
- Attention to detail
- Sense of urgency and ability to meet service level agreement and deadlines
- Demonstrates complex analytical ability, initiative, and problem-solving skills
- Ability to work flexible hours and different shift requirements
- Dependable, trustworthy and able to work well within a team environment
- Ability to identify issues and recommend creative solutions using problem -solving skills
- Positive and energetic attitude
- Excellent written/verbal communication skills (English and Spanish)
Physical Requirements
- Lift up to 30 pounds repetitively
- Stand for long periods of time
- Manual dexterity necessary to operate smart phones, tablets, and laptops
- Visual acuity necessary to inspect electronics equipment
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term and long-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
Frequently Asked Questions
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